At a Glance
- Tasks: As a Senior Service Advisor, you'll provide estimates, book services, and support customers.
- Company: Join Evans Halshaw, a leading automotive retailer transforming personal transportation.
- Benefits: Enjoy a salary of £30,519 plus OTE of £43,662, 33 days holiday, and exclusive discounts.
- Other info: Celebrate your birthday with an extra day off and take a paid day to volunteer.
- Why this job: Be part of a fun team that values innovation and personal growth while delivering exceptional customer experiences.
- Qualifications: Previous service advisor experience in the motor industry and a full UK driver's licence are essential.
The predicted salary is between 30519 - 43662 € per year.
Evans Halshaw Ford Darlington
Basic salary of £30,519 with OTE of £43,662, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
What do you need to succeed as a Senior Service Advisor?
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines
Life at Evans Halshaw:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\'re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
#J-18808-LjbffrSenior Service Advisor in Darlington employer: Evans Halshaw
At Evans Halshaw Ford Darlington, we pride ourselves on being an exceptional employer that values our employees' well-being and growth. With a competitive salary, generous holiday allowance, and unique benefits like birthday leave and volunteer days, we foster a supportive work culture that encourages personal development and celebrates achievements. Join us in a dynamic environment where your passion for customer service and the automotive industry can thrive, and unlock endless career opportunities within one of the largest automotive retailers globally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Darlington
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Evans Halshaw. Understanding their specific offerings and customer service approach will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience from previous roles, particularly in fast-paced environments. Be ready to share specific examples of how you've handled customer complaints or provided exceptional service.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Being able to demonstrate your ability to meet KPIs while maintaining high customer service levels will set you apart.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Research Evans Halshaw's values and be prepared to explain how your personal values align with theirs, especially around customer care and teamwork.
We think you need these skills to ace Senior Service Advisor in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly in the automotive industry. Emphasise any roles where you provided outstanding customer care or managed complaints.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific experiences that demonstrate your ability to deliver exceptional customer experiences and how you can contribute to Evans Halshaw.
Highlight Relevant Skills:In your application, focus on skills such as organisation, administration, and upselling. Provide examples of how you've successfully met KPIs and deadlines in previous roles.
Show Enthusiasm for the Role:Express your excitement about the Senior Service Advisor position and how it aligns with your career goals. Mention your interest in cars and how that passion drives your commitment to customer satisfaction.
How to prepare for a job interview at Evans Halshaw
✨Show Your Passion for Customer Service
As a Senior Service Advisor, your ability to deliver outstanding customer care is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, whether in the automotive industry or elsewhere.
✨Demonstrate Your Knowledge of the Automotive Industry
Even if you don't have extensive experience in the motor industry, showing a genuine interest in cars can set you apart. Brush up on basic automotive knowledge and be ready to discuss what excites you about the industry during the interview.
✨Highlight Your Organisational Skills
The role requires great organisation and admin skills. Prepare to discuss how you manage your time effectively, handle multiple tasks, and ensure that customer service levels are maintained while meeting KPIs and deadlines.
✨Prepare for Upselling Scenarios
Upselling is an important part of the role. Think of examples where you've successfully upsold products or services in the past, and be ready to role-play potential scenarios with the interviewer to showcase your skills.
