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- Tasks: Deliver outstanding customer care and manage service/repair bookings.
- Company: Join Evans Halshaw Vauxhall, a leading automotive retailer.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Why this job: Make a real impact in customer satisfaction while working with cars.
- Qualifications: Experience in customer service and a full UK drivers’ licence required.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 30520 - 43662 £ per year.
Evans Halshaw Vauxhall, Kilmarnock
Basic salary of £30,520, OTE of £43,662, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
What do you need to succeed as a Senior Service Advisor?
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines
What we can offer:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
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Senior Service Advisor employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you. Don’t be shy; people love to help!
✨Tip Number 2
Prepare for those interviews! Research Evans Halshaw Vauxhall and understand their values and customer service approach. Tailor your answers to show how you embody their mission of delivering outstanding customer care.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on articulating your experience as a Service Advisor and how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Evans Halshaw Vauxhall.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer care and the automotive industry. Let us know why you’re excited about this role and how you can contribute to our mission at Evans Halshaw Vauxhall.
Show Off Your Achievements: Don’t be shy about showcasing your achievements! Whether it’s hitting KPIs or receiving customer praise, we love to see how you’ve made an impact in your previous roles. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry. Familiarise yourself with common car issues, service processes, and the latest trends. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you handled complaints or went above and beyond for a customer. This is crucial for a Senior Service Advisor role, so be ready to share those stories!
✨Practice Your Upselling Techniques
Since upselling is part of the job, think of ways you can effectively recommend additional services or products. Role-play scenarios with a friend or family member to get comfortable with this aspect of the role. It’ll help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re genuinely interested in the position and the company culture.
