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- Tasks: Be the go-to person for customers, guiding them through their service journey with care.
- Company: Join Evans Halshaw Renault, a leader in the automotive industry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on cars and services.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real difference by helping customers keep their vehicles safe and roadworthy.
- Qualifications: Passionate about customer service and the automotive industry, with strong communication skills.
The predicted salary is between 28665 - 41807 £ per year.
Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at Renault you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Responsibilities- Act as a key point of contact for service customers, guiding them through their service journey from check‑in to post‑visit follow‑up.
- Build genuine trust by understanding each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations.
- Promote and sell identified work through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions.
- Collaborate closely with Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Develop knowledge and expertise on products and services, representing the brand with pride and excellence.
- Contribute to individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores.
- Keep customers informed of all available extras, accessories and value products, while maximising upsell opportunities.
- Dedicated to providing an incredible service, driven by a genuine passion for making customers happy.
- Driven to exceed expectations and consistently achieve KPIs and deadlines in a fast‑paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, balancing flexibility with customer and workshop needs.
- Confident communicator who accurately captures customer details while identifying opportunities to sell and upsell products and services.
- Passionate about the automotive industry, the people who work in it, and the people we serve.
- 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Industry‑leading Family Leave Policies.
- New car through our Salary Sacrifice scheme.
- Paid day to volunteer.
- Celebrate long service milestone anniversaries.
- Tailored training and career growth opportunities.
- Cycle to work scheme.
- High street discounts.
- Internal referral rewards.
Service Advisor in North East employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in North East
✨Tip Number 1
Get to know the company! Research Evans Halshaw Renault Durham and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and technicians alike. Role-play common scenarios with friends or family to build confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for the automotive industry! During interviews, share your experiences and knowledge about cars. This will demonstrate your enthusiasm and commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Evans Halshaw Renault Durham.
We think you need these skills to ace Service Advisor in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and the automotive industry. We want to see how your skills align with the role of a Service Advisor, so don’t hold back!
Show Your Passion: Let your enthusiasm for the automotive world shine through! Share any relevant experiences or stories that demonstrate your dedication to providing excellent customer service and your love for cars.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Evans Halshaw
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role at Evans Halshaw Renault. Familiarise yourself with their customer service approach and how they handle vehicle health checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer care, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Think of situations where you built trust or resolved issues effectively. This will highlight your dedication to making customers happy.
✨Prepare for Technical Questions
Brush up on your automotive knowledge, especially regarding safety-critical repairs and maintenance work. Be ready to discuss how you would advise customers on these topics. This shows that you’re not just a people person but also have the technical know-how to back it up.
✨Demonstrate Your Organisational Skills
The role requires meticulous organisation, so think of ways to illustrate your ability to manage multiple tasks efficiently. You might want to prepare a brief example of how you've successfully balanced competing priorities in a fast-paced environment, which will resonate well with the interviewers.