Trade Parts Centre Manager in Milton Keynes

£62,000 basic salary with £72,000 OTE and excellent company benefits. 40 Hours, Monday-Friday.

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

What will you be doing?

• As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
• Ensure that the Centre targets and business objectives are achieved.
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
• Ensure the team is motivated, recognised and incentivised.
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
• Create a Manpower Plan for your centre and put a succession plan in place.
• Create and maintain a customer centric culture in the business.
• Maintain a high level of customer satisfaction via the team.
• Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans.
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
• Analyse internal and external market data to develop an understanding of the potential sales opportunities.
• Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels.
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
• Maintain an effective relationship with all stakeholders.
• Ensure the overall security of the stock and premises.

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
• Passion for providing a great customer service experience and the automotive industry.
• The ability to communicate effectively and build strong relationships with key stakeholders.
• Experienced at devising strategies and implementing plans.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
• Celebrate your special day with an extra day off on your birthday.
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
• Take a paid day to volunteer and give back to a cause close to your heart.
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
• Unlock your potential with tailored training and endless career growth opportunities.
• Commute for less with our cycle to work scheme.
• Access high street discounts to make the everyday a little more rewarding.
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email. Our team will be happy to support you throughout every stage of the process.