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- Tasks: Deliver outstanding customer care and manage service/repair bookings.
- Company: Join a leading automotive retailer with a focus on innovation and customer experience.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Why this job: Make a real impact in the automotive industry while growing your career.
- Qualifications: Experience in customer service and a full UK driver's licence required.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 43000 £ per year.
Evans Halshaw Citroen/FIAT/Peugeot, Mansfield
Basic salary of £30,520, OTE of £43,662, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments. It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
What do you need to succeed as a Senior Service Advisor?
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Senior Service Advisor in Mansfield employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Mansfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Senior Service Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your customer service skills and experience in a way that aligns with what Evans Halshaw is looking for.
✨Tip Number 3
Don’t forget to research the company! Knowing about Evans Halshaw’s values and services will help you stand out as a candidate who truly cares about their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Service Advisor role. Highlight any customer service experience, especially in the automotive industry, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer care and the automotive industry. Share specific examples of how you've delivered outstanding service in previous roles to grab our attention.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for cars and customer service shine through. It helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry. Familiarise yourself with common car issues, service processes, and the latest trends in customer service. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your ability to deliver outstanding customer care. Think about times when you went above and beyond to resolve a customer's issue or how you handled complaints effectively. This is crucial for a Senior Service Advisor position.
✨Practice Your Upselling Techniques
Since upselling is part of the job, be ready to discuss your experience with it. Prepare scenarios where you successfully upsold products or services in past roles. This will demonstrate your ability to meet KPIs while maintaining excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
