At a Glance
- Tasks: Be the go-to person for customers, guiding them through their service journey with care.
- Company: Join Evans Halshaw Ford, a leading automotive retailer with a focus on customer experience.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on cars and services.
- Other info: Unlock your potential with tailored training and endless career growth opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28665 - 41807 € per year.
Evans Halshaw Ford Hull Maternity Cover - 12 Month Fixed Term Contract
Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Overview
As a Service Advisor at Ford you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Your Journey as a Service Advisor
- Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up.
- Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions.
- Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Build your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores.
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell.
We’re looking for someone who is:
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy.
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry, the people who work in it and the people we serve.
What we can offer you
- Enjoy 33 days annual leave (including bank holidays).
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies support you when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We celebrate long service milestone anniversaries, recognising dedication and loyalty.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our Cycle to Work scheme.
- Access high street discounts to make everyday a little more rewarding.
- Earn rewards through our internal referral scheme if you know someone perfect for Lithia UK.
About Lithia UK
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do.
Equal Opportunities
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Service Advisor in Kingston upon Hull employer: Evans Halshaw
At Evans Halshaw Ford Hull, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and unique benefits like a Salary Sacrifice scheme for new cars and paid volunteer days, we empower our Service Advisors to thrive in their roles while delivering outstanding customer service. Join us in a dynamic environment where your contributions are valued, and career advancement opportunities are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kingston upon Hull
✨Tip Number 1
Get to know the company inside out! Research Evans Halshaw Ford Hull and understand their values, services, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a confident communicator. Role-play common customer scenarios with a friend or family member to get comfortable with discussing vehicle care and upselling services.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like scheduling appointments and handling customer queries. Share examples from past experiences where you’ve juggled responsibilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our team at Lithia UK!
We think you need these skills to ace Service Advisor in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how you can contribute to our mission of providing incredible service. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to connect with customers and colleagues alike. Share examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Evans Halshaw
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role at Evans Halshaw Ford. Familiarise yourself with their customer care approach and how they handle aftersales performance. This will help you demonstrate your genuine passion for the brand and show that you're ready to represent it with pride.
✨Showcase Your Customer Care Skills
During the interview, be prepared to discuss specific examples of how you've provided exceptional customer service in the past. Highlight your ability to build trust and communicate effectively, as these are key traits for a Service Advisor. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Sales Acumen
Since the role involves promoting service plans and upselling products, think of ways you've successfully sold services or products before. Be ready to explain how you identify customer needs and recommend solutions that keep vehicles safe and roadworthy. This will show your potential employer that you can contribute to their revenue goals.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
