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- Tasks: Lead a dynamic team in automotive aftersales, ensuring top-notch customer service and workshop efficiency.
- Company: Join Lithia UK, a leading global automotive retailer with a focus on innovation and growth.
- Benefits: Enjoy 33 days holiday, competitive salary, company car, and exclusive discounts.
- Why this job: Make a real impact in a target-driven environment while developing your leadership skills.
- Qualifications: Experience in automotive aftersales and a passion for exceptional customer service.
- Other info: Embrace career growth opportunities and a supportive, inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary and bonus plus company car, excellent benefits, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Our Evans Halshaw site in Grimsby - Hyundai are recruiting an Aftersales Leader to oversee their workshop, Service Advisors and parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Leader involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards.
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives.
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to.
- Leading the team, setting clear targets and KPIs, to excel and over achieve these.
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
- Enhancing levels of customer service to achieve a high CSI score for the department.
What do you need to succeed as an Aftersales Leader?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets.
- Passionate about providing exceptional levels of customer service to ensure customer retention.
- Proven background in running a successful workshop or parts department.
- Strong business acumen.
- Strong knowledge of consumer/vehicle legislation.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Team Manager - Care Management in Grimsby employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Care Management in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Lithia UK, they value customer service and personal ownership, so be ready to share examples of how you've excelled in these areas in your past roles.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've motivated teams to exceed targets and improve customer satisfaction. This will resonate well with the hiring managers looking for an Aftersales Leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Lithia UK family and contributing to their mission.
We think you need these skills to ace Team Manager - Care Management in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Leader role. Highlight your past automotive aftersales experience and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your leadership style aligns with our values. Let us know why you’re the perfect fit for this role.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you've achieved! Use specific examples of how you've exceeded targets or improved customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the key metrics like CSI scores and how to maximise efficiency in a workshop. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a target-driven environment. Think about specific situations where you motivated your team to exceed targets or improved customer service. This will demonstrate your capability as a Team Manager.
✨Customer Service is Key
Since providing exceptional customer service is crucial, be ready to share your experiences in enhancing customer satisfaction. Discuss any strategies you've implemented to improve service levels and retain customers, as this aligns perfectly with what they’re looking for.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s goals, team dynamics, and how they measure success in the aftersales department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
