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- Tasks: Be the go-to person for customers, guiding them through their service journey with care.
- Company: Join Lithia UK, a leading automotive retailer focused on exceptional customer experiences.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts on cars and services.
- Other info: Unlock career growth opportunities in a fun and supportive environment.
- Why this job: Make a real impact by helping customers keep their vehicles safe and roadworthy.
- Qualifications: Passionate about customer service, organised, and digitally savvy.
The predicted salary is between 28665 - 41807 £ per year.
Evans Halshaw Hyundai & MG, Grimsby offers a basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As a Service Advisor at Hyundai & MG, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.
Responsibilities:
- Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work, and manufacturer recommendations.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check.
- Proactively support customer retention by promoting Service Care Plans and offering tailored aftersales solutions.
- Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations.
- Manage service functions such as courtesy car bookings, collections/deliveries, and effective appointment scheduling.
- Build your knowledge and expertise on our products and services.
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales, and CSI scores.
- Keep our customers fully informed of all available extras, accessories, and value products.
Qualifications / What we’re looking for:
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy.
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry and the people we serve.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays).
- Celebrate your special day with an extra day off on your birthday.
- Access a new car through our Salary Sacrifice scheme.
- Take a paid day to volunteer and give back to a cause close to your heart.
- Recognise dedication and loyalty with long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
At Lithia UK, our growth is powered by our people. We’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com.
Service Advisor in Grimsby employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Grimsby
✨Tip Number 1
Get to know the company inside out! Research Evans Halshaw Hyundai & MG, Grimsby, and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build trust with customers. Role-play common scenarios with friends or family to get comfortable explaining vehicle care and upselling services.
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re dedicated to making customers happy, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Lithia UK.
We think you need these skills to ace Service Advisor in Grimsby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you genuinely care about making customers happy and are excited about the role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you’d fit into our team and contribute to our goals.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Evans Halshaw
✨Know the Company Inside Out
Before your interview, take some time to research Evans Halshaw Hyundai & MG. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you built trust and resolved issues, as this aligns perfectly with the responsibilities of the role.
✨Be Ready to Discuss Upselling Techniques
Since the role involves promoting service plans and additional products, think about how you can demonstrate your sales skills. Prepare to discuss specific strategies you’ve used to upsell services or products in previous roles, and how you ensured customer satisfaction while doing so.
✨Practice Your Communication Skills
Effective communication is key in this position. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a Service Advisor, such as explaining vehicle health checks or discussing repair options with customers.