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For Companies At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch service and workshop efficiency.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Why this job: Make a real impact in customer service and team leadership.
- Qualifications: Experience in automotive aftersales and a passion for customer satisfaction.
- Other info: Dynamic work environment with endless career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our Evans Halshaw site in Grimsby - MG are recruiting an Aftersales Leader to oversee their workshop, Service Advisors and parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
Responsibilities
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the department
Requirements
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
- Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department.
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
What we can offer you
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
About Lithia UK
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Aftersales Manager in Grimsby employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Evans Halshaw. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their focus on customer service and how you can contribute to that. We want to see you shine, so think of examples from your past experience that demonstrate your ability to lead a team and exceed targets.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience and how it aligns with the Aftersales Manager role. The more you practice, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Aftersales Manager in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your past automotive aftersales experience and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your experience aligns with our values. Let us know why you’re the perfect fit for the role!
Showcase Your Leadership Skills: As an Aftersales Leader, you'll need to motivate and lead a team. In your application, share examples of how you've successfully led teams in the past and exceeded targets. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Lithia UK!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the key responsibilities of an Aftersales Manager and be ready to discuss how your past experiences align with the role. Familiarise yourself with the latest consumer and vehicle legislation, as this will show you're serious about the position.
✨Showcase Your Customer Focus
Since customer service is a big deal for this role, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you improved customer satisfaction or retention, and be ready to share these stories during the interview.
✨Demonstrate Leadership Skills
As a potential leader, you'll need to show that you can motivate and manage a team effectively. Prepare to discuss your leadership style and provide examples of how you've set targets and helped your team exceed them. Highlight any experience you have in managing budgets and improving efficiency.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the company culture, the team you'll be leading, or how success is measured in the role. It shows you're genuinely interested and helps you determine if the company is the right fit for you.
