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- Tasks: Be the go-to person for customers, guiding them through their service journey with care.
- Company: Join Evans Halshaw Hyundai, a leader in automotive retail with a focus on innovation.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on cars and services.
- Why this job: Make a real difference by providing exceptional service and building lasting customer relationships.
- Qualifications: Great people skills, a proactive sales mindset, and digital competence are essential.
- Other info: Unlock your potential with tailored training and endless career growth opportunities.
The predicted salary is between 28665 - 42807 ÂŁ per year.
Evans Halshaw Hyundai, Derby offers a basic salary of ÂŁ28,665 with an OTE of ÂŁ42,807, pension, life assurance, 33 days holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As a Service Advisor at Hyundai, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.
Working with Hyundai means joining a brand that’s built its reputation on reliability, innovation, and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success.
We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast‑paced environment and is confident in building lasting trust with our customers.
Your Journey as a Service Advisor:- Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up.
- Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work, and manufacturer recommendations.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check.
- Proactively support customer retention by promoting Service Care Plans and offering tailored aftersales solutions.
- Collaborate closely with our skilled Technicians to ensure efficient and timely repairs.
- Manage service functions such as courtesy car bookings, collections/deliveries, and effective appointment scheduling.
- Build your knowledge and expertise on our products and services.
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales, and CSI scores.
- Keep our customers fully informed of all available extras, accessories, and value products.
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy!
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry, the people who work in it, and the people we serve.
- Enjoy 33 days annual leave (including bank holidays).
- Celebrate your special day with an extra day off on your birthday.
- Access a new car through our Salary Sacrifice scheme.
- Take a paid day to volunteer and give back to a cause close to your heart.
- Recognise dedication and loyalty with long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
At Lithia UK, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Equal Opportunities:Lithia UK are an equal opportunities employer, and we welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status.
Support: If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com.
Service Advisor in Derby employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Derby
✨Tip Number 1
Get to know the company inside out! Research Evans Halshaw Hyundai and understand their values, services, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the company, so role-play common customer scenarios with friends or family. This will boost your confidence and help you handle real-life situations like a pro.
✨Tip Number 3
Show off your sales mindset! Think about how you can promote service plans and upsell products during your interview. Prepare examples of how you've successfully sold or recommended services in the past to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Evans Halshaw Hyundai. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor in Derby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you genuinely care about providing incredible service and making customers happy!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We’re looking for someone who can build trust with our customers, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Before the interview, make sure you understand Hyundai's values and the role of a Service Advisor. Familiarise yourself with their services, especially Vehicle Health Checks and Service Care Plans. This knowledge will help you answer questions confidently and show your genuine passion for the brand.
✨Showcase Your People Skills
As a Service Advisor, building trust with customers is key. Prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Highlight your ability to listen and understand customer needs, as this will demonstrate your fit for the role.
✨Be Ready to Sell
Since the role involves upselling services, think of ways you can promote additional products or services during the interview. Practice how you would explain the benefits of safety-critical repairs or service plans to a customer. This will show that you have a proactive sales mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
