At a Glance
- Tasks: Be the go-to person for customers, ensuring their service experience is smooth and enjoyable.
- Company: Join Evans Halshaw Ford, a leader in the automotive industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on cars and services.
- Other info: Unlock endless career growth opportunities and enjoy a supportive team culture.
- Why this job: Make a real difference in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Great people skills, a proactive sales mindset, and digital competence are essential.
The predicted salary is between 24960 - 28000 £ per year.
Basic salary of £28,665, OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at BYD, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Working with BYD means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success.
We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast-paced environment and is confident in building lasting trust with our customers.
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions.
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores.
- Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell.
Do you have what it takes to be an Evans Halshaw colleague?
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy!
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry, the people who work in it and the people we serve.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.
Service Advisor in Darlington employer: Evans Halshaw
At Evans Halshaw Ford in Darlington, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a competitive salary, generous holiday allowance, and a supportive work culture focused on customer satisfaction and personal development, we empower our Service Advisors to thrive in a dynamic environment. Join us to be part of a team that celebrates innovation, offers tailored training opportunities, and fosters a sense of community while making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Darlington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evans Halshaw. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evans Halshaw before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Darlington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evans Halshaw:Your cover letter is your chance to shine! Tell us why you want to work at Evans Halshaw specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evans Halshaw!
How to prepare for a job interview at Evans Halshaw
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
