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- Tasks: Lead the Service Department, ensuring top-notch customer service and team performance.
- Company: Join Evans Halshaw, a leading automotive retailer with a focus on innovation and customer experience.
- Benefits: Enjoy a competitive salary, company car, 33 days holiday, and exclusive discounts.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a dynamic team.
- Qualifications: Experience in workshop management and strong leadership skills are essential.
- Other info: Unlock your potential with tailored training and endless career growth opportunities.
The predicted salary is between 48000 - 64000 £ per year.
Aftersales Leader
Evans Halshaw
Kia, Hull
Competitive salary with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Our Kia site in Hull are recruiting an Aftersales Leader to oversee their workshop, Service Advisors and parts department.
We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Leader involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the department
What do you need to succeed as an Aftersales Leader?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
- Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department.
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: Our team will be happy to support you throughout every stage of the process.
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Aftersales Leader employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Vauxhall and their customer service ethos. Be ready to share how your leadership skills can enhance their Service Department and improve customer satisfaction. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers, whether at a networking event or a casual chat, be ready to explain why you’re passionate about aftersales and how you can lead a team to success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s make this happen together!
We think you need these skills to ace Aftersales Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your passion for incredible customer service shine through. Share specific examples of how you've gone above and beyond to make customers happy, as this is key for the Aftersales Leader role.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience in your application. Talk about how you've motivated teams in the past and any successes you've had in achieving targets and KPIs. We want to see how you can lead our Service Team!
Be Business Savvy: Don’t forget to showcase your business acumen! Discuss your experience with managing budgets and maximising efficiency. This will show us that you understand the financial side of running a successful service department.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Vauxhall and their aftersales services. Understand their values and how they aim to provide exceptional customer experiences. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Aftersales Leader, you'll need to demonstrate impressive leadership skills. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Be ready to discuss how you can inspire others to exceed targets and KPIs.
✨Emphasise Customer Service
Since the role revolves around enhancing customer service levels, think of specific instances where you've gone above and beyond for customers. Share these stories during the interview to highlight your passion for providing exceptional service and putting smiles on faces.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth opportunities, and how they measure success in the Aftersales department. This not only shows your interest but also helps you determine if this is the right fit for you.
