At a Glance
- Tasks: Repair and service bikes, ensuring customers ride safely and confidently.
- Company: Join Evans Cycles, a passionate leader in the UK cycling community.
- Benefits: Enjoy commission bonuses, discounts, and access to development courses.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
- Why this job: Combine your love for cycling with hands-on technical work and customer interaction.
- Qualifications: Experience in bike mechanics and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
As a Cycle Technician at Evans Cycles, you'll be at the centre of our workshop - delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You'll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.
Why Join Us? We don't just sell bikes - we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you'll have access to a fantastic range of benefits, rewards, and opportunities to grow your career. Here’s what you can expect:
- Commission-led bonuses across a wide range of products.
- Monthly Group Rewards & Recognition.
- Access to development courses and national qualifications.
- 40% in-store uniform discount.
- Group-wide 20% discount across all Frasers Group brands.
- Discounted gym membership.
- Ride-To-Work Scheme (eligibility applies).
What You’ll Be Doing:
- Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
- Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.
- Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
- Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
- Performing safety inspections to highlight and resolve potential issues.
- Maintaining high standards of quality control so every repair meets our safety and service expectations.
- Organising the workshop, managing spare parts, tools, and stock efficiently.
- Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.
Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA – and today we continue to support riders of all levels, from first-timers to experienced cyclists.
About You:
- Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.
- Previous workshop experience as a mechanic/technician is highly desirable.
- Strong knowledge of bicycle brands, models, and components.
- Detail-focused with a commitment to quality and safety.
- Confident communicator with great customer service skills.
- Able to work independently and collaboratively within a team.
- Physically able to work on your feet and lift bikes when needed.
- Flexible to work evenings and weekends in line with store hours.
Supervisor Cycle Technician in Norwich employer: Evans Cycles
At Evans Cycles, we are not just about selling bikes; we are passionate about cycling and committed to fostering a vibrant work culture that prioritises employee growth and satisfaction. As a Supervisor Cycle Technician, you will enjoy a range of benefits including commission-led bonuses, discounts across the Frasers Group, and access to development courses, all while working in a supportive environment that values your expertise and dedication to quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Cycle Technician in Norwich
✨Tip Number 1
Get to know the company! Before your interview, dive into Evans Cycles' history and values. Show us that you’re not just another candidate but someone who genuinely shares our passion for cycling.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers daily, think of examples where you've provided excellent service. We want to see how you can make every rider feel confident in their bike.
✨Tip Number 3
Show off your technical skills! Be ready to discuss specific repairs or projects you've worked on. We love seeing candidates who can talk about their hands-on experience with different bike types and components.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Evans Cycles family. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor Cycle Technician in Norwich
Some tips for your application 🫡
Show Your Passion for Cycling:When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it drives your work as a technician.
Highlight Relevant Experience:Make sure to detail your previous workshop experience and the specific skills you've gained. Mention any repairs you've done, brands you've worked with, and how you’ve ensured quality and safety in your work.
Be Clear and Friendly:Since customer service is key, use a friendly tone in your application. Show that you can communicate clearly and effectively, just like you would when consulting with customers about their bike repairs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our cycling community at Evans Cycles!
How to prepare for a job interview at Evans Cycles
✨Know Your Stuff
Brush up on your bicycle mechanics knowledge before the interview. Be ready to discuss specific repairs you've done, the types of bikes you're familiar with, and any technical challenges you've overcome. This shows your passion and expertise in the field.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you explained complex repairs to customers or helped them choose the right parts. This will demonstrate your ability to communicate clearly and effectively.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair or customer situation. Practise articulating your thought process and solutions to show your problem-solving skills.
✨Demonstrate Your Team Spirit
Evans Cycles values teamwork, so be prepared to talk about your experience working in a workshop environment. Share stories that highlight your ability to collaborate with others and contribute to a positive team atmosphere.
