The Assistant Manager at Evans Cycles supports the Store Manager in day‑to‑day operations, focusing on leadership, customer service, sales, and management responsibilities.
Responsibilities
- Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service.
- Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers.
- Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner.
- Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills.
- Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes.
- Oversee cash handling procedures, including cash register operations and reconciliations.
- Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience.
- Assist in opening and closing the store, ensuring security procedures are followed.
- Promote and maintain a safe and compliant store environment, adhering to all company policies and procedures.
- Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.
Benefits
- Commission‑led bonuses across a wide range of products
- Monthly group rewards and recognition
- Join the Fearless1000 Incentive Scheme
- Access to a wide range of Development Courses with National Qualifications
- 40% in‑store uniform discount
- Discounted gym membership
- Group‑wide 20% discount across all fascia
- Ride‑to‑work scheme (eligibility subject to terms and conditions)
Requirements
- Previous retail management experience, preferably in the cycling or sporting goods industry
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Sales‑oriented with a track record of meeting or exceeding sales targets
- Knowledge and passion for cycling and cycling products
- Ability to work in a fast‑paced retail environment
- Strong organisational and problem‑solving skills
- Proficiency in basic computer applications
- Flexibility to work weekends and evenings as required by the store's operating hours
