As Sales Agent for the German-speaking market (DACH), you will look after travellers from Germany, Austria and Switzerland from the moment their trip is confirmed until they are back home. Ideally based in Scotland — or in Germany, working from the agency’s office in Rosenheim — you will work in a hybrid set-up, full-time, combining operations, customer care, responsible tourism and the commercial follow-up of your files.
It is a role for someone who likes owning the details and seeing travellers come home with stories they will tell for years.
Your main missions
Operations & practical management
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Coordinate bookings with hotels, guides and transport providers so each itinerary runs seamlessly on the ground.
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Match travellers’ requests with the most suitable local partners across Scotland.
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Prepare, check and validate quotes, making sure pricing and content are accurate.
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Handle traveller invoicing and follow up on payments.
Customer care & quality during the trip
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Act as the main point of contact for German-speaking travellers while they are on the road.
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Monitor service quality with suppliers and flag anything that needs improving.
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Manage complaints, cancellations or unexpected issues calmly and quickly.
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Gather feedback after each trip to strengthen loyalty and refine future programmes.
Responsible tourism
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Promote sustainable practices in every itinerary you build and operate.
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Give priority to eco-conscious suppliers and local partners.
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Help travellers understand how to travel respectfully and support local communities.
Administrative & financial tasks
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Track the profitability of your files and keep margins healthy.
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Report on sales activity and results to management.
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Help manage supplier contracts and keep conditions up to date.
Contract conditions
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Type of contract: Long-term / permanent
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Location: Scotland (preferred) or Germany (Rosenheim office)
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Start date: As soon as possible
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Working time: Full-time
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Work mode: Hybrid
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Compensation: Fixed salary plus a commission on each file or sale, discussed during the recruitment process.
Your advantages
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Training trips and an annual familiarisation trip to discover the destination first-hand
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Health or travel insurance
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An annual bonus
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Flexible working hours
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Team activities and company events with an international team
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Meaningful work promoting responsible travel in Scotland
Core skills & experience
- A first experience (0–1 year) in customer service, tourism or sales is welcome — motivation matters most
- Strong customer-satisfaction mindset, friendly and confident with clients by phone and email
- Organised, detail-oriented and commercially minded
- Team player who can also work independently within an international team
- Genuine passion for travel, creating memorable experiences, and knowledge of or strong interest in Scotland
- Languages required German – fluent (B2 minimum)English – fluent (B2 minimum)
- Non-negotiables Be based in Scotland (preferred) or in Germany, with the possibility of working from the agency’s office in Rosenheim. Fluent German and English.
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