At a Glance
- Tasks: Create memorable experiences for guests across reception and food services.
- Company: Join the vibrant team at Residence Inn Edinburgh.
- Benefits: Competitive pay, gym access, discounts, and 24/7 wellbeing support.
- Other info: Enjoy flexible shifts and a dynamic work environment.
- Why this job: Be the face of hospitality and make every guest feel special.
- Qualifications: Warm personality and adaptability are key; experience is a bonus.
The predicted salary is between 27000 - 28000 £ per year.
Do you thrive on making people feel genuinely welcome? We’re looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh. This is far from a typical front desk role. You’ll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check‑in to a perfectly served breakfast. No two shifts are the same, and that’s exactly what makes it exciting.
Responsibilities
- Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
- Handle check‑ins, check‑outs, reservations and payments with confidence and care
- Assist with F&B operations, supporting breakfast service and evening operations (serving drinks)
- Anticipate guest needs, resolve issues at first contact, and go the extra mile every time
Qualifications
- A naturally warm and people‑first personality
- Adaptability and a willingness to turn your hand to anything
- A professional, calm approach, even under pressure
- Previous hospitality experience is a plus, but your attitude matters most
Details
- Hourly rate: £13.35 per hour.
- Rotating shifts including days, evenings and nights.
Benefits
- Use of the Hotel Gym
- BenefitHub Access: World's largest selection of retail discounts
- Wisdom Wellbeing: 24/7 support for you and your family
- Local Incentives and Benefits
- Marriott Associate Rates and discounts for friends and family
- 20% off at Marriott F&B restaurants
Guest Experience Expert (Part-Time) – Breakfast & F&B Pro employer: Evan Rapp Voiceovers
At Residence Inn Edinburgh, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Guest Experience Expert, you'll enjoy flexible part-time hours, competitive pay, and a range of benefits including access to our hotel gym and exclusive discounts at Marriott restaurants. Join us in creating memorable experiences for our guests while developing your skills in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Expert (Part-Time) – Breakfast & F&B Pro
✨Tip Number 1
Get to know the company culture! Before your interview, check out Residence Inn Edinburgh's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you show up for your interview. It shows that you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Experience Expert (Part-Time) – Breakfast & F&B Pro
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your warm and friendly personality shine through. Use a conversational tone that reflects how you’d interact with our guests.
Tailor Your Application:Make sure to customise your application for the Guest Experience Expert role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your adaptability and willingness to learn!
Be Specific About Your Skills:When discussing your skills, be specific! If you’ve handled check-ins, reservations, or food and beverage services before, share those experiences. We love hearing about how you’ve gone the extra mile for guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Residence Inn Edinburgh.
How to prepare for a job interview at Evan Rapp Voiceovers
✨Show Your Warmth
As a Guest Experience Expert, your personality is key. Make sure to convey your naturally warm and welcoming nature during the interview. Share examples of how you've made guests feel special in previous roles or even in everyday situations.
✨Demonstrate Adaptability
This role requires you to be dynamic and adaptable. Prepare to discuss times when you've successfully handled unexpected situations or changes in your work environment. Highlight your ability to turn your hand to anything, as this will resonate well with the interviewers.
✨Emphasise Problem-Solving Skills
Anticipating guest needs and resolving issues quickly is crucial. Think of specific instances where you've gone the extra mile for someone, whether it was in hospitality or another field. This will show that you can handle challenges with a calm and professional approach.
✨Know the Company Culture
Familiarise yourself with Residence Inn Edinburgh and its values. Understanding their commitment to guest experience will help you align your answers with what they’re looking for. Mention any relevant experiences that reflect their focus on creating memorable moments for guests.
