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- Tasks: Create memorable experiences for guests and handle various hotel operations.
- Company: Join the vibrant team at Residence Inn by Marriott Aberdeen.
- Benefits: Enjoy competitive pay, discounts, and 24/7 wellbeing support.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Make a real impact on guests' stays in a dynamic environment.
- Qualifications: A warm personality and adaptability are key; hospitality experience is a bonus.
The predicted salary is between 26712 - 26712 £ per year.
Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Aberdeen. This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.
What you'll do:
- Be the face of Residence Inn Aberdeen, building genuine rapport with guests and creating memorable moments.
- Handle check-ins, check-outs, reservations and payments with confidence and care.
- Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
- Anticipate guest needs, resolve issues at first contact, and go the extra mile every time.
What we're looking for:
- A naturally warm and people-first personality.
- Adaptability and a willingness to turn your hand to anything.
- A professional, calm approach, even under pressure.
- Previous hospitality experience is a plus, but your attitude matters most.
The details: 40 hours per week | Rotating shifts including days, evenings and nights.
Why You'll Love Working With Us At Residence Inn Aberdeen, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.
Benefits & Wellbeing:
- BenefitHub Access: World's largest selection of retail discounts.
- Wisdom Wellbeing: 24/7 support for you and your family.
- Travel & Dining Perks.
- Marriott Associate Rates and discounts for friends and family.
- 20% off at Marriott F&B restaurants.
This could be the start of something special. If you're ready to bring your personality and passion to a role where every day makes a difference, we'd love to hear from you.
Guest Experience Expert employer: Evan Rapp Voiceovers
Contact Detail:
Evan Rapp Voiceovers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your people skills! Since the role is all about guest experience, think of scenarios where you can demonstrate your warm personality. Role-play with a friend or family member to get comfortable with handling different guest interactions.
✨Tip Number 3
Be ready to showcase your adaptability. Prepare examples from your past experiences where you had to think on your feet or handle unexpected situations. This will highlight your ability to thrive in a dynamic environment like the Residence Inn.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. We can't wait to see your application!
We think you need these skills to ace Guest Experience Expert
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love making guests feel welcome.
Tailor Your Application: Make sure to customise your application for the Guest Experience Expert role. Highlight any relevant experience in hospitality or customer service, and explain how your skills align with what we’re looking for at Residence Inn Aberdeen.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Evan Rapp Voiceovers
✨Show Your Warmth
As a Guest Experience Expert, your personality is key. Make sure to showcase your naturally warm and friendly nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Adaptability
This role requires you to be dynamic and adaptable. Prepare examples from your past experiences where you've successfully handled unexpected situations or changes. Highlight your ability to turn your hand to anything, just like you would in the hotel environment.
✨Emphasise Problem-Solving Skills
Guests will often have needs or issues that require quick thinking. Be ready to discuss how you've resolved problems in previous roles. Use specific examples that demonstrate your calm approach under pressure and your commitment to going the extra mile.
✨Know the Company Culture
Familiarise yourself with Residence Inn Aberdeen's culture and values. During the interview, express why you resonate with their focus on recognising great work and celebrating success. This shows that you're not just looking for a job, but a place where you can thrive and contribute.