At a Glance
- Tasks: Create memorable experiences for guests across various hotel operations.
- Company: Join the vibrant team at Residence Inn Edinburgh.
- Benefits: Earn £13.35 per hour with perks like gym access and retail discounts.
- Other info: Enjoy a dynamic work environment with rotating shifts and growth opportunities.
- Why this job: Be the face of hospitality and make a real difference in guest experiences.
- Qualifications: A warm personality and adaptability are key; previous experience is a bonus.
The predicted salary is between 27000 - 28000 € per year.
Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh. This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check‑in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.
Responsibilities
- Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
- Handle check‑ins, check‑outs, reservations and payments with confidence and care
- Assist with F&B operations, supporting breakfast service and evening operations (serving drinks)
- Anticipate guest needs, resolve issues at first contact, and go the extra mile every time
Qualifications
- A naturally warm and people‑first personality
- Adaptability and a willingness to turn your hand to anything
- A professional, calm approach, even under pressure
- Previous hospitality experience is a plus, but your attitude matters most
Details
£13.35 per hour | Rotating shifts including days, evenings and nights
Benefits & Wellbeing
- Use of the Hotel Gym
- BenefitHub Access: World's largest selection of retail discounts
- Wisdom Wellbeing: 24/7 support for you and your family
- Travel & Dining Perks
- Marriott Associate Rates and discounts for friends and family
- 20% off at Marriott F&B restaurants
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Guest Experience Expert in Edinburgh employer: Evan Rapp Voiceovers
At Residence Inn Edinburgh, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Guest Experience Expert, you'll enjoy competitive pay, flexible shifts, and a range of benefits including access to our hotel gym and exclusive discounts at Marriott restaurants. Join us in delivering exceptional guest experiences while growing your career in the heart of Scotland's capital.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Expert in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Residence Inn Edinburgh's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone the extra mile for someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Be adaptable! The job description mentions that no two shifts are the same, so be ready to showcase your flexibility. Share how you've handled unexpected situations in the past and how you can bring that adaptability to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen on joining our team at Residence Inn Edinburgh. Let's make it happen!
We think you need these skills to ace Guest Experience Expert in Edinburgh
Some tips for your application 🫡
Show Your Warmth:Since we're all about making guests feel welcome, let your personality shine through in your application. Use friendly language and share experiences that highlight your people skills.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Experience Expert role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your adaptability!
Be Genuine:We value authenticity, so be yourself! Share stories that reflect your passion for creating memorable moments for guests. This will help us see how you can fit into our team.
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s a straightforward process, and we’ll get your application in front of the right people quickly!
How to prepare for a job interview at Evan Rapp Voiceovers
✨Show Your Warmth
As a Guest Experience Expert, your personality is key. Make sure to convey your genuine warmth and friendliness during the interview. Practice smiling and using open body language to create a welcoming atmosphere.
✨Know the Hotel Inside Out
Familiarise yourself with Residence Inn Edinburgh and its offerings. Be prepared to discuss how you would enhance guest experiences based on what you learn about the hotel. This shows your enthusiasm and commitment to the role.
✨Demonstrate Adaptability
Since no two shifts are the same, highlight your adaptability in previous roles. Share specific examples of how you've successfully handled unexpected situations or changes in a fast-paced environment.
✨Anticipate Guest Needs
Think about how you can go the extra mile for guests. During the interview, share ideas on how you would anticipate and meet guest needs, showcasing your proactive approach to customer service.
