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- Tasks: Ensure smooth operations of tours and provide top-notch customer service.
- Company: Join the UK's leading sightseeing operator with a rich history since 1933.
- Benefits: Competitive pay, vibrant team environment, and opportunities for growth.
- Other info: Dynamic role with flexible shifts, including weekends and holidays.
- Why this job: Be part of an exciting team that creates unforgettable experiences for visitors.
- Qualifications: Strong organisational skills, communication abilities, and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Evan Evans is the most established and best reviewed sightseeing operator in London and has been accompanying visitors on city tours and out of town excursions since 1933. Our mission is to provide high quality, immersive sightseeing experiences that showcase the beauty, heritage, and excitement of Britain and beyond. Our offering includes day tours by coach, walking tours, rail trips, private chauffeur & small group experiences, and we also provide tickets to London’s most popular attractions, river cruises and hop-on hop-off tours.
Working within a vibrant team in our central London office, the Operations Executive is responsible for the smooth running and operation of our coach and walking tours whilst maintaining a superior standard of customer service in order to achieve the company’s service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.
Key Responsibilities and Objectives:
- Work within the operations team ensuring the smooth running and operation of our tour departures.
- Prepare all paperwork required.
- Book/cancel venues, coaches, guides and hosts as per business requirements.
- Liaise with Victoria Coach Station regarding our confirmed coach schedule.
- Assist with departures from Victoria Coach Station and Evan Evans office, greeting our guests and ensuring they are correctly loaded onto their coaches.
- Deal with any operational enquiries at Victoria Coach Station and at the office.
- Upsell to our guests other Evan Evans products.
- Track and reply to reviews on online platforms in a polite and timely manner.
- Accompany our guests on their escorted non-guided tours.
Key Skills:
- Operational background.
- Good organisation and prioritisation skills with attention to details.
- Strong communication skills.
- Ability to act on own initiative and to work as part of a team.
- Ability to think calmly whilst under pressure and have a problem-solving approach to situations.
- A love for dealing with guests and giving superior guest service.
- Knowledge of London and Southeast England desirable.
Working hours: Rotational shifts, working five (5) days out of seven (7), including weekends and Bank Holidays, as per business requirements.
Operations Executive in Leicester employer: Evan Evans Tours
Contact Detail:
Evan Evans Tours Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the tourism or operations sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research Evan Evans and know their offerings inside out. Show them you’re not just another candidate but someone who genuinely cares about providing top-notch customer service.
✨Tip Number 3
Be proactive! If you see a role that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay positive and keep learning! Whether it’s brushing up on your knowledge of London or improving your organisational skills, every bit helps. Plus, it’ll make you stand out as a candidate who’s ready to hit the ground running.
We think you need these skills to ace Operations Executive in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know how much you love providing top-notch service. Share any experiences where you've gone above and beyond for customers – it really helps us see your dedication!
Be Organised and Detail-Oriented: Since the role involves a lot of paperwork and coordination, make sure to highlight your organisational skills. Mention any tools or methods you use to stay on top of tasks, as this will show us you're ready for the operational side of things.
Demonstrate Team Spirit: We’re all about teamwork here at Evan Evans! In your application, talk about times you've worked well in a team. This could be in previous jobs, school projects, or even volunteer work – we want to see that you can collaborate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Evan Evans Tours
✨Know Your Stuff
Familiarise yourself with Evan Evans and their offerings. Understand the different tours, services, and the overall mission of the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Executive, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and ensure smooth operations under pressure.
✨Demonstrate Customer Service Excellence
Evan Evans prides itself on superior customer service. Think of specific instances where you went above and beyond for a customer. Highlight your communication skills and how you handle enquiries or complaints effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios related to tour operations, such as dealing with last-minute changes or guest issues. Show how you can think calmly and act decisively in challenging situations.