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- Tasks: Lead the vision for conversation intelligence on a cutting-edge AI platform.
- Company: Join evaluagent®, a forward-thinking tech company transforming contact centres.
- Benefits: Enjoy remote work, private health insurance, and 25 days holiday plus your birthday off.
- Why this job: Make a real impact by turning complex data into actionable insights for users.
- Qualifications: 3+ years as a Product Manager in SaaS with a passion for analytics.
- Other info: Flexible working, learning budget, and opportunities for personal growth.
The predicted salary is between 28800 - 48000 £ per year.
Join the evaluagent® team as a Product Manager, shaping how thousands of contact centre teams turn conversations into action.
Why this role is exciting
You’ll own the vision and roadmap for conversation intelligence, analytics and reporting on a fast‑growing AI‑powered SaaS platform. You’ll champion real user needs, turning complex conversation data into insight people actually trust and use. You’ll build products that directly support coaching, performance, QA, compliance and CX. You’ll have genuine ownership – this is a role where you build, influence and see impact fast.
What you’ll be doing
- Owning the vision and roadmap for conversation intelligence, analytics and reporting.
- Deeply understanding contact centre users and their operational pressures.
- Turning conversational data into clear, actionable insight.
- Collaborating closely with engineering, product and customer teams.
- Designing and validating ideas using lightweight prototypes and mock‑ups.
- Balancing quick wins with longer‑term innovation in analytics and AI‑driven insight.
What we’re looking for
- 3+ years’ experience as a Product Manager in SaaS.
- Strong experience working in or with contact centres (vendor, consultancy, tech provider or ops support).
- A passion for analytics, reporting and insight, not just features.
- Comfortable working with data, metrics and operational KPIs.
- Confident collaborating with engineers (without needing to be deeply technical).
- Empathetic, curious, and motivated by improving frontline experiences.
What you’ll get
- Fully remote, flexible working (UK‑based).
- Private health insurance with Vitality.
- 25 days holiday + bank holidays + your birthday off.
- Work abroad up to 6 weeks per year.
- Learning & development budget, coaching & growth time.
- Volunteer day & enhanced family leave.
- Home working allowance, pension contributions & regular team meet‑ups.
Equal Opportunity
We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.
Product Manager employer: evaluagent®
Contact Detail:
evaluagent® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in contact centres or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with analytics and product management. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by understanding the company’s products and their user needs. Be ready to discuss how you can turn complex data into actionable insights that improve frontline experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Product Manager role. Highlight your experience in SaaS and contact centres, and don’t forget to showcase your passion for analytics and insight!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our vision for conversation intelligence and analytics.
Showcase Your Impact: When detailing your past experiences, focus on the impact you’ve made. We want to see how you’ve turned complex data into actionable insights and improved frontline experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates!
How to prepare for a job interview at evaluagent®
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the evaluagent® platform and its features. Familiarise yourself with how conversation intelligence works and think about how you would improve it. This will show your genuine interest and help you discuss your vision confidently.
✨Showcase Your User Empathy
Prepare examples of how you've understood user needs in previous roles. Think about specific instances where you turned complex data into actionable insights. This will demonstrate your ability to empathise with contact centre users and highlight your passion for improving their experiences.
✨Collaborate Like a Pro
Be ready to discuss how you've worked with cross-functional teams in the past. Share stories that illustrate your collaboration with engineers and customer teams. This will show that you can bridge the gap between technical and non-technical stakeholders, which is crucial for a Product Manager.
✨Balance Quick Wins with Long-Term Vision
Think about how you can balance immediate product improvements with long-term innovation. Prepare to discuss strategies you've used to achieve this balance in your previous roles. This will highlight your strategic thinking and ability to drive impactful results quickly.
