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- Tasks: Lead onboarding projects and ensure customers achieve success with our AI-powered platform.
- Company: Join evaluagent, a fast-growing tech company transforming contact centres.
- Benefits: Flexible remote work, private health insurance, 25 days holiday, and volunteer opportunities.
- Why this job: Make a real impact by helping customers thrive with innovative technology.
- Qualifications: 3+ years in SaaS onboarding and project management, plus strong communication skills.
- Other info: Enjoy a dynamic remote environment with excellent career growth and learning opportunities.
The predicted salary is between 45000 - 60000 £ per year.
Overview
Onboarding Specialist – SaaS | Remote (UK) | £45,000–£60,000
At evaluagent, we’re on a mission to transform how contact centres work. Our AI-powered QA and Conversation Intelligence platform helps sales and service teams go beyond reporting to actually improve agent performance and customer experience in real time. We’re growing fast and we’re looking for an Onboarding Specialist to help our customers get the very best start with evaluagent.
Location: Home based in the UK (must have right to work in the UK without sponsorship)
About Evaluagent
We’re on a mission to power a people-first era for contact centres – where Employee Experience (EX) is prioritised alongside Customer Experience (CX). Our AI-powered QA and Conversation Intelligence platform helps teams move beyond reporting to improve agent performance and customer experience in real time.
Responsibilities
- Lead onboarding and Proof of Concept (PoC) projects from contract signature to go-live.
- Be the dedicated project lead, translating complex detail into clear, customer-ready solutions.
- Accelerate Time-to-Value by setting customers up for adoption and long-term success.
- Collaborate across Sales, Technical Success, and Customer Success to deliver seamless handovers.
- Support the Onboarding Manager to drive broader process strategy and improvement for scalability.
Qualifications
- 3+ years’ experience in SaaS onboarding, project management, or customer delivery.
- 3+ years of experience using unstructured text/conversational analysis tools
- 1+ years of experience working with AI tools
- Experience creating and interpreting data visualisations
- Experience in data analytics, with a working knowledge of best practices regarding data-storytelling
- Proven track record of managing complex, multi-stakeholder onboarding projects.
- Commercially savvy, with excellent communication and facilitation skills.
- Self-motivated, highly organised, and thrives in a remote, fast-paced environment.
What’s in it for you?
- Home-based, flexible working in the UK + co-working allowance.
- Private Health Insurance (Vitality) – including mental health support.
- 25 days holiday + bank holidays + your birthday off (and option to buy more).
- Work abroad up to 120 days a year.
- Dedicated L&D time, coaching, and Growth Hub.
- Volunteer Day to give back to your community.
- Enhanced Family Leave.
- Pension (5%), Income Protection, Life Insurance, £26/month home working allowance, two company meet-ups a year + quarterly team gatherings.
Application notes
This role operates on a rolling interview process; candidates may progress through interview stages at varying paces. If you need any adjustments during the hiring process, please let us know.
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Onboarding Specialist employer: EvaluAgent
Contact Detail:
EvaluAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at evaluagent on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Onboarding Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to SaaS onboarding and project management. We should also be ready to share specific examples of how we've successfully managed complex projects in the past.
✨Tip Number 3
Show off our skills with data visualisation and analytics during the interview. Bring along examples of our work that demonstrate how we've used these tools to drive customer success and improve performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how our experience aligns perfectly with the role.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your experience in SaaS onboarding and project management, and show us how you can translate complex details into clear solutions.
Showcase Your Skills: Don’t forget to mention your experience with AI tools and data visualisation. We want to see how you've used these skills in past roles to improve customer experiences and drive success.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at EvaluAgent
✨Know the Company Inside Out
Before your interview, make sure you research evaluagent thoroughly. Understand their mission, values, and the specifics of their AI-powered platform. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll be leading complex projects. Prepare examples from your past experience where you've successfully managed onboarding or similar projects. Highlight your ability to translate complex details into clear solutions, as this is crucial for the role.
✨Demonstrate Your Data Savvy
Since the role involves data analytics and visualisation, be ready to discuss your experience with these tools. Bring examples of how you've used data storytelling to drive decisions or improve processes. This will showcase your analytical skills and understanding of best practices.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, and how success is measured in the role. This shows that you're proactive and genuinely interested in how you can contribute to their mission.