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- Tasks: Design and run automation-first customer success models to enhance team effectiveness.
- Company: Fast-growing UK-based SaaS business transforming contact centre performance.
- Benefits: Competitive salary, bonus, flexible home working, and private health insurance.
- Why this job: Make a real impact by shaping automation and efficiency in customer success.
- Qualifications: Experience as a CS/Ops Manager in a SaaS or tech-led environment.
- Other info: Enjoy ownership and influence in a dynamic, growing company.
The predicted salary is between 52000 - 78000 £ per year.
Fully home based. Seriously. We have no offices.
Package: £65–80k base salary, £10–15k bonus linked to revenue performance.
If you’re an experienced Ops Manager who loves systems, scale, data, and making teams actually more effective, this one’s for you.
At evaluagent, we’re a fast-growing UK-based SaaS business on a mission to transform how contact centres improve performance, coaching, and customer experience using conversation intelligence and AI.
We’ve redesigned our Customer Success model. We’ve invested in the tooling. Now we’re looking for someone experienced, smart, and ambitious to own CS Operations and help us scale without adding headcount.
This is a high-impact role reporting directly into CS leadership, where you’ll shape automation, insight, and efficiency across our entire customer base, from self-serve to enterprise.
Why this role will excite you:
- You’ll design and run automation-first CS models.
- You’ll act as a force multiplier for CSMs and Delivery.
- You’ll turn messy data into clear insight and action.
- You’ll influence how a modern SaaS CS org scales — properly.
This role is likely a great fit if you:
- Are an experienced CS / Ops Manager in a SaaS or tech-led business.
- Have previously been a CSM and understand the reality of managing customers, not just systems.
- Love building scalable processes, automation and playbooks — and actually seeing them used.
- Are hands-on with data and comfortable turning imperfect inputs into clear insight.
- Enjoy working across tools like CS platforms, CRM, support and analytics.
- Want real ownership and influence, not just “keeping the lights on.”
- Are looking for a new challenge in a growing SaaS business, where your work genuinely moves the needle.
Our benefits include:
- Flexible home working (UK-based).
- Private Health Insurance with Vitality.
- 25 days holiday +.
CS Operations Manager in London employer: evaluagent®
Contact Detail:
evaluagent® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at evaluagent. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s mission and values. Show us how your experience aligns with our goals in transforming customer success through AI and conversation intelligence.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you've built scalable processes or turned messy data into actionable insights. We love seeing real-world applications of your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace CS Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CS Operations Manager. Highlight your experience in SaaS, data handling, and automation processes. We want to see how your skills align with our mission at evaluagent!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how you’ve made an impact in previous roles. Let us know why you’re excited about joining our team and how you can help us scale.
Showcase Your Data Skills: Since this role involves turning messy data into clear insights, don’t shy away from showcasing your analytical skills. Include specific examples of how you've used data to drive decisions and improve processes in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at evaluagent®
✨Know Your Numbers
As a CS Operations Manager, you'll be dealing with data daily. Brush up on key metrics related to customer success and operations. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Automation Skills
This role is all about automation and efficiency. Prepare examples of processes you've automated in the past. Highlight any tools or systems you've implemented that improved team performance or customer experience.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in a SaaS environment. Be prepared to discuss how you can enhance each touchpoint. This shows you’re not just about systems but also about real customer impact.
✨Be Ready to Influence
This position requires you to shape the future of the CS model. Think about how you can influence change within a team. Prepare to share your vision for scaling operations without increasing headcount, as this will resonate well with the interviewers.
