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For Companies At a Glance
- Tasks: Manage a portfolio of SMB clients, driving adoption and growth through innovative engagement.
- Company: Dynamic tech company focused on customer success and collaboration.
- Benefits: Flexible home-based work, private health insurance, 25 days holiday, and learning opportunities.
- Why this job: Make a real impact by shaping customer experiences in a fast-paced environment.
- Qualifications: 2-4 years in Customer Success, strong communication skills, and experience with SaaS.
- Other info: Work remotely with a supportive team and enjoy personal growth opportunities.
The predicted salary is between 39000 - 51000 ÂŁ per year.
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🌟 Customer Success Manager (SMB)
Salary: £45,000 – £60,000
Location: UK – Home-based (with a co-working allowance and team meet ups)
We’re looking for a Customer Success Manager (SMB) who loves pace, autonomy, and impact. Someone who’s happiest rolling up their sleeves, getting creative with scalable success programs, and constantly looking for better ways to deliver customer value.
You’ll manage a portfolio of small to mid-size clients (our Bronze-tier), driving adoption, retention, and growth through efficient, tech-enabled engagement. You’ll work closely with our Enablement, Product, and wider CS teams to ensure every customer experiences meaningful value from day one, balancing empathy and efficiency to deliver great outcomes without compromise.
If you thrive in a dynamic environment where things move fast, decisions are made quickly, and your ideas genuinely shape how we scale, this is the place for you.
💡 What you’ll do
- Manage a large portfolio of SMB customers using a data-led, scalable approach
- Drive onboarding, adoption, and value through self-service and automation
- Monitor customer health and engagement to identify risks and opportunities early
- Champion the use of self-service tools and help centre content
- Partner with Enablement and Product to improve automation, playbooks, and content
- Collaborate with Sales on renewals and expansion opportunities
🧩 What you’ll bring
- 2–4 years’ experience in Customer Success within SaaS
- Experience managing SMB or high-volume portfolios using scalable CS models
- Strong understanding of customer health tracking, lifecycle automation, and value delivery frameworks
- Excellent communication and organisational skills
- Experience with tools like HubSpot, Intercom, or Arrows
- People describe you as passionate and determined. When you see a problem you think “How can we fix this?” and act.
- You’ll be comfortable working from home, staying connected with the team, and confident you can thrive without feeling isolated
- (Bonus) Contact centre or QA/performance software experience
You must be based in the UK and have the permanent right to work here. We are unable to offer sponsorship or support sustained working from outside of the UK.
❤️ Why you’ll love working here
- We move fast, support each other, and live our values: curiosity, generosity, and passion.
- Home based, flexible working in the UK – plus a co-working allowance for when you fancy a change of scene
- Private Health Insurance with Vitality – including mental health support and rewards
- 25 days holiday + bank holidays + your birthday off (and the option to buy more)
- Work abroad – up to 6 weeks at a time (120 days total per year)
- Learning & Development – lots of scope for personal growth and coaching
- Volunteer Day – give back to a cause that matters to you
- Enhanced Family Leave, Income Protection, Group Life Insurance, Pension (5%), and home working allowance (ÂŁ26/month)
- Company meet-ups – quarterly team get-togethers
About Evaluagent
We’re on a mission to power a people‑first era for contact centres – where Employee Experience (EX) is prioritised alongside Customer Experience (CX). Our AI-powered QA and Conversation Intelligence platform helps teams move beyond reporting to improve agent performance and customer experience in real time. And we’re just getting started; our goal is to become the go‑to Workforce Engagement Platform for fast‑growing sales and service teams worldwide.
Equity, Diversity & Inclusion at evaluagent
We hire the best people for the job, full stop. Everyone has equal opportunities here, and we’re committed to equity too, making sure people get the support they need to succeed, whatever your background, identity, or beliefs. If you need any adjustments during the hiring process, just let us know and we’ll make it work.
Application Closing Date
This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.
We will begin the interview process w/c 5th January onwards.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
Industries
- Software Development
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Customer Success Manager (SMB) employer: EvaluAgent
Contact Detail:
EvaluAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (SMB)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your passion for customer success during the interview. Talk about how you've driven adoption and retention in previous roles, and don’t forget to highlight any creative solutions you've implemented!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Success Manager (SMB)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with SMBs and any relevant SaaS knowledge. We want to see how your skills align with our mission!
Showcase Your Passion: In your application, let your enthusiasm shine through! Share examples of how you've tackled challenges in previous roles and how you’ve driven customer success. We love candidates who are passionate about making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity and organisation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EvaluAgent
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics, especially those relevant to SMBs. Be ready to discuss how you've used data to drive adoption and retention in your previous roles. This shows you understand the importance of a data-led approach.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in customer success. Think about specific instances where you identified risks and turned them into opportunities. This will demonstrate your proactive mindset and ability to deliver value.
✨Emphasise Collaboration
Since this role involves working closely with various teams, be prepared to talk about your experience collaborating with sales, product, or enablement teams. Highlight how teamwork has led to successful outcomes for customers in your past roles.
✨Be Ready to Discuss Tools and Automation
Brush up on your knowledge of tools like HubSpot, Intercom, or Arrows. Be ready to discuss how you've leveraged these tools to enhance customer engagement and streamline processes. This will show you're tech-savvy and ready to hit the ground running.