At a Glance
- Tasks: Manage client projects in Cyber Security, ensuring timelines and expectations are met.
- Company: Evalian Limited, a dynamic tech company focused on Cyber Security and client satisfaction.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and a pension scheme.
- Other info: Flexible hybrid working environment with opportunities for professional development.
- Why this job: Join a supportive team and make a real impact in Cyber Security projects.
- Qualifications: Experience in coordination roles, strong organisation skills, and a positive attitude.
The predicted salary is between 40000 - 40000 £ per year.
Evalian are looking for a Client Operations Coordinator to join our Client Operations Team. The team is responsible for the smooth running of projects across the Penetration Testing and Cyber Security Practices as well as supporting business process improvements. The two main goals of the team are to ensure excellent client satisfaction as well as to fully enable projects for our sales team and consultants.
The Role
Your role will be to manage client projects across the Penetration Testing and Cyber Teams, ensuring that we are meeting expectations, timelines, and internal targets. Depending on current experience these projects will range in size and complexity with the ultimate aim that you will cover all levels over time.
Your activities will include:
- Project Coordination
- Ensuring the correct onboarding of new projects
- Scheduling projects effectively, highlighting project milestones with key stakeholders
- Arranging and facilitating project calls with clients and consultants
- Preparing and ensuring project documents are signed and agreed in advance of each project commencing
- Ensuring client and consultant prerequisites have been met
- Monitoring engagement progress and updating internal trackers
- Meeting project SLA’s
- Business Operations
- Tracking of project hours and highlighting concerns to Client Operations Manager and the allocated Account Manager
- Ensure that the client onboarding and offboarding processes are met and the client receives a smooth experience
- Supporting on continuous improvement of projects across the team and business.
The Person
You will ideally have some experience in a coordinator type role but be comfortable in learning new skills in a fast-moving environment, be able to contribute to our growth and become a valued member of the team.
You will require:
- A positive ‘can do’ attitude, firm commitment and willingness to add value
- Meticulous organisation and attention to detail
- Ability to work collaboratively with multiple teams and stakeholders
- Strong analytical skills and ability to map challenges with solutions
- Competent in customer facing situations
- Competent in the use of office applications, such as Excel, Word, Teams, and other common SaaS applications.
- Project Management, delivery management, scheduling or account management experience highly desirable but not essential.
The Package
The salary on offer will depend on experience and qualifications but will be in the range of £30,000 to £40,000 per annum. All employees get 25 days of annual leave per year, plus bank holidays and Birthday Day Off. Benefits include 5% employer contribution pension scheme, life insurance including employee assistance programme and on completion of probation, private medical insurance including dental and optical cashback.
Why Work for Us
Evalian support a wide range of clients and organisations. The work is interesting and varied and we operate a relaxed and flexible working environment. You'll work with great teams with more than 80 employees specialising in data protection compliance, GDPR, information security, penetration testing and ISO certification consultancy. We put focus on knowledge sharing, continual development and support achievement of professional qualifications. We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are therefore proud to be a Disability Confident – Committed and a Living Wage accredited employer.
Location
The role will be on a hybrid basis working from our Head Office (near Winchester) and you will be expected to work from the office 2-3 days per week depending on project requirements. For days when you are home based, you'll need to have a dedicated, secure, working area and reliable internet connection.
Agencies
We are not working with agencies at this time. Thank you.
Client Operations Coordinator in Winchester employer: Evalian
Evalian Limited is an excellent employer that fosters a collaborative and inclusive work culture, offering a flexible hybrid working environment near Winchester. With a strong focus on employee development, you will have opportunities to enhance your skills while contributing to meaningful projects in the dynamic fields of Cyber Security and Penetration Testing. Enjoy competitive benefits, including generous annual leave, a robust pension scheme, and support for professional qualifications, all while being part of a diverse team dedicated to client satisfaction and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Coordinator in Winchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evalian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evalian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Operations Coordinator in Winchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evalian:Your cover letter is your chance to shine! Tell us why you want to work at Evalian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evalian!
How to prepare for a job interview at Evalian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
