Service Technician - North East

The Service Technician is responsible and accountable for ensuring the on‑time delivery of all planned and reactive service visits for Evac+Chair International products. The Service Technician will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards. The Service Technician will be passionate about customers and delivering a high‑class customer experience. They will have integrity and respect for customers, their premises, health and safety policies and site regulations, and adhere to them without question. They will develop collaborative working relationships with their team colleagues and the planning team, based at HQ and will respond to any requests in a timely and professional manner. With strong communications skills the Service Technician will be able to communicate to a high standard with customers and ensure the customer is always put first. They will have experience in technical product servicing and have the skills to proactively problem solve any issues, should any be encountered whilst out in the field. The Service Technician will also be able to identify any sales opportunities (replacement chairs) and ensure this is documented in the service report. The Service Technician will also have the skills to complete the digital service report and ensure these are submitted daily, including images and any notes which are written to a high standard, as these are sent to customers for their records.

Key Roles and Responsibilities

• Planned and reactive on‑site servicing using company checklists in line with company procedures.
• Installation of ECI products on customer sites.
• Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
• Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
• Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
• Generating leads from service visits for the sales team to follow up.
• Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
• Attend monthly service meetings via Teams and quarterly meetings at Midlands Head Office.
• Monthly sock take report provided to Operations.

Qualifications, Skills and Experience

Specify the required qualifications, skills and experience necessary to perform the job effectively. Consider including any certifications or credentials relevant to the role.

Key: E = Essential D = Desirable

Technical Requirements

• E: Customer Service knowledge and experience. Experience of working in a similar role – conducting on‑site maintenance.
• D: Conducting maintenance on Medical Devices.

Systems Requirements

• E: Proficient use of tablets and Microsoft Outlook.
• D: iAuditor.

Knowledge

• E: Experience of working in a similar role.
• D: Knowledge of the Health & Safety and Fire Safety sectors.

Qualifications

• E: A high standard of written English is essential.

Experience

• E: Experience of working in a similar role, carrying out planned and reactive services on customers sites.

Job Types: Full‑time, Permanent

Benefits

• Additional leave
• Company car
• Company events
• Company pension
• Employee discount
• Life insurance
• Sick pay