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For Companies At a Glance
- Tasks: Deliver top-notch service by installing and maintaining Evac+Chair products on-site.
- Company: Join a leading medical equipment manufacturer with a focus on customer satisfaction.
- Benefits: Enjoy a company car, additional leave, pension, and life insurance.
- Why this job: Make a real difference in safety while developing your technical skills.
- Qualifications: Customer service experience and a passion for hands-on maintenance work.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 30000 - 42000 £ per year.
The Service Technician is responsible and accountable for ensuring the on‑time delivery of all planned and reactive service visits for Evac+Chair International products. The Service Technician will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards. The Service Technician will be passionate about customers and delivering a high‑class customer experience.
Key Roles and Responsibilities
- Planned and reactive on‑site servicing using company checklists in line with company procedures.
- Installation of ECI products on customer sites.
- Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
- Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
- Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
- Generating leads from service visits for the sales team to follow up.
- Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
- Attend monthly service meetings via Teams and quarterly meetings at Midlands Head Office.
- Monthly stock take report provided to Operations.
Qualifications, Skills and Experience
Technical Requirements
- Customer Service knowledge and experience.
- Experience of working in a similar role – conducting on‑site maintenance.
- Conducting maintenance on Medical Devices.
Systems Requirements
- Proficient use of tablets and Microsoft Outlook.
- iAuditor.
Knowledge
- Experience of working in a similar role.
- Knowledge of the Health & Safety and Fire Safety sectors.
Qualifications
- A high standard of written English is essential.
Experience
- Experience of working in a similar role, carrying out planned and reactive services on customers' sites.
Job Types and Benefits
- Full‑time, Permanent
- Additional leave
- Company car
- Company events
- Company pension
- Life insurance
- Sick pay
Work Location: On the road
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: Medical Equipment Manufacturing
Service Technician in Newcastle upon Tyne employer: Evac+Chair
Contact Detail:
Evac+Chair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Evac+Chair and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Service Technician in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer experiences. Share examples of how you've gone above and beyond for customers in previous roles – we love to hear about that!
Be Clear and Concise: We appreciate a straightforward approach! Make sure your written application is clear and to the point. Use bullet points where necessary to highlight your skills and experience, especially those relevant to the Service Technician role.
Highlight Relevant Experience: Make sure to showcase any previous experience you have in on-site maintenance or working with medical devices. We want to know how your background aligns with the responsibilities of the Service Technician position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Evac+Chair
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices and service maintenance. Familiarise yourself with the specific products Evac+Chair offers, as well as any relevant health and safety regulations. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Customer Service is Key
Since this role is all about delivering a high-class customer experience, be ready to discuss your previous customer service experiences. Think of examples where you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for customer satisfaction.
✨Get Organised
As a Service Technician, you'll need to manage your time effectively. Before the interview, practice discussing how you plan and book servicing work. You might even want to bring a sample schedule or checklist to show how you stay organised and ensure compliance with company procedures.
✨Team Player Vibes
Collaboration is crucial in this role, so be prepared to talk about how you’ve worked with different teams in the past. Whether it’s sales, training, or planning, share specific instances where you built strong working relationships. This will highlight your ability to contribute positively to the team dynamic at Evac+Chair.
