At a Glance
- Tasks: Deliver top-notch service by installing and maintaining Evac+Chair products on-site.
- Company: Join a leading medical equipment manufacturer with a focus on customer satisfaction.
- Benefits: Enjoy a company car, additional leave, pension, and life insurance.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in customer safety while developing your technical skills.
- Qualifications: Customer service experience and a passion for hands-on maintenance work.
The predicted salary is between 38056 - 46512 £ per year.
Evac+Chair Newcastle Upon Tyne, England, United Kingdom
The Service Technician is responsible and accountable for ensuring the on‑time delivery of all planned and reactive service visits for Evac+Chair International products.
The Service Technician will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards.
The Service Technician will be passionate about customers and delivering a high‑class customer experience.
- Key Roles and Responsibilities
- Planned and reactive on‑site servicing using company checklists in line with company procedures.
- Installation of ECI products on customer sites.
- Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
- Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
- Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
- Generating leads from service visits for the sales team to follow up.
- Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
- Attend monthly service meetings via Teams and quarterly meetings at Midlands Head Office.
- Monthly sock take report provided to Operations.
Qualifications, Skills and Experience
- Technical Requirements
- Customer Service knowledge and experience. Experience of working in a similar role – conducting on‑site maintenance.
- Conducting maintenance on Medical Devices.
- Systems Requirements
- Proficient use of tablets and Microsoft Outlook.
- i Auditor.
- Knowledge
- Experience of working in a similar role.
- Knowledge of the Health & Safety and Fire Safety sectors.
Qualifications
- A high standard of written English is essential.
Experience
- Experience of working in a similar role, carrying out planned and reactive services on customers' sites.
- Job Types and Benefits
- Full‑time, Permanent
- Additional leave
- Company car
- Company events
- Company pension
- Life insurance
- Sick pay
- Work Location: On the road
- Seniority Level
- Entry level
- Employment Type
- Full‑time
- Job Function
- Information Technology
- Industries
- Medical Equipment Manufacturing
- #J-18808-Ljbffr
Service Technician in Newcastle upon Tyne employer: Evac+Chair
Evac+Chair is an exceptional employer located in Newcastle Upon Tyne, offering a dynamic work environment where Service Technicians can thrive. With a strong focus on customer satisfaction and high-quality service delivery, employees benefit from comprehensive training, collaborative teamwork, and opportunities for professional growth. The company also provides attractive perks such as a company car, additional leave, and a supportive work culture that values employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician in Newcastle upon Tyne
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Technician in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Evac+Chair's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Evac+Chair. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Evac+Chair
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Evac+Chair.
