At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and collaborate with teams to enhance user experience.
- Company: Join Palletforce, a leading international supply chain partner with a focus on innovation.
- Benefits: Enjoy competitive salary, annual leave, employee recognition, and access to savings on 900+ retailers.
- Other info: Be part of a diverse team that values inclusivity and personal development.
- Why this job: Make a real difference in tech support while growing your skills in a dynamic environment.
- Qualifications: GCSE Maths and English Level 4 preferred; experience in IT support is a plus.
The predicted salary is between 28323 - 28323 £ per year.
In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and providing excellent guidance and support.
Salary £28,323.48 per annum, and after successfully completing your probation period, you'll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.
Rewards & Benefits
- Competitive Annual Leave
- Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Employee Recognition Scheme
- Excellent Pension Scheme
- Life Assurance
- Health Care Cash Plan
Responsibilities
- Manage any incoming IT requests and identify the appropriate priority and action to be undertaken.
- Work with call-logging and ticketing software.
- Take ownership of cases and bring resolution to customer's issues.
- Manage user creation and account administration.
- Provide hardware and software support.
- Manage the in-house application support.
- Collaborate closely with the software development team and the operations teams.
- Develop strong working relationships with other departments to assist with the delivery of our service.
- Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
Qualifications
- GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification - both desirable but not essential.
- Experience: 1st and 2nd line service desk, Windows Server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and Active Directory.
- Communication: excellent communication skills, spoken and written, ability to build good working relationships with colleagues and customers and engage with diverse audiences across EV Cargo.
- People & Self Development: ability to work effectively as part of a team or on your own initiative, be organized and able to handle difficult situations; willingness to grow within the company.
About Us
Palletforce have grown to become a predominant international supply chain partner to many of the world's leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive.
IT - Technical Analyst in Yoxall employer: EV Cargo
Palletforce is an exceptional employer that prioritises employee growth and development, offering a supportive work culture in Burton-Upon-Trent. With competitive benefits such as a generous pension scheme, health care cash plan, and access to significant savings through the Reward Gateway, employees are well taken care of. The company fosters collaboration across teams, ensuring that every team member can thrive while contributing to the success of leading global brands.
StudySmarter Expert Advice🤫
We think this is how you could land IT - Technical Analyst in Yoxall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EV Cargo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EV Cargo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EV Cargo!
✨Direct Apply to EV Cargo
Let's not forget to apply directly through the EV Cargo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT - Technical Analyst in Yoxall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EV Cargo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EV Cargo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EV Cargo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
