At a Glance
- Tasks: Lead corporate accounts, enhance customer relationships, and drive service excellence.
- Company: Join a diverse and inclusive team at EV Cargo, focused on growth and retention.
- Benefits: Enjoy competitive salary, annual leave, and access to wellbeing resources.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving customer loyalty and account performance.
- Qualifications: Experience in managing customer accounts and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts function. This key leadership role focuses on building strong customer relationships, driving service excellence, improving account performance, and ensuring long-term customer retention across a portfolio of corporate accounts.
Responsibilities
- Respond to user queries, identify and troubleshoot technical issues, and appropriately escalate complex issues.
- Lead day-to-day operational and commercial performance of the Corporate Accounts function.
- Build and maintain strong relationships with key corporate customers.
- Lead customer business reviews, engagement meetings, and performance discussions.
- Drive customer loyalty, retention, and long-term account stability.
- Monitor KPI, SLA, operational, and financial performance across accounts.
- Identify trends, risks, and opportunities to improve service delivery and account performance.
- Support management and resolution of customer escalations and service concerns.
- Collaborate closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes.
- Support and develop the Corporate Customer Service Manager to ensure high service standards and operational performance.
- Contribute towards continuous improvement initiatives, customer solutions, and value‑added services.
- Provide reporting, insight, and recommendations to support business decision‑making.
Qualifications
- Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service‑led environment.
- Strong leadership and people management skills.
- Excellent relationship‑building and stakeholder management abilities.
- Commercial awareness with an understanding of customer retention, profitability, and account performance.
- Experience analysing operational and financial performance data.
- Strong problem‑solving and decision‑making skills.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities in a fast‑paced environment.
Desirable Skills
- Experience within pallet networks or logistics operations.
- Understanding of KPI, SLA, and customer performance management.
- Experience leading customer business reviews and customer engagement activities.
- Awareness of account profitability and cost‑to‑serve measures.
- Experience supporting operational improvement or customer retention initiatives.
Benefits
- Competitive salary.
- Competitive annual leave.
- Reward Gateway – access to significant savings and cashback on over 900 top retailers.
- Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme.
- Excellent pension scheme.
- Health Care Cash Plan.
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, we ensure that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
Senior Corporate Accounts Leader – Growth & Retention employer: EV Cargo
At EV Cargo, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. Our Senior Corporate Accounts Leader role offers competitive salaries, generous annual leave, and access to our Wellbeing Centre, ensuring you thrive both professionally and personally. With a strong focus on employee recognition and development, you'll have the opportunity to build meaningful relationships with key corporate customers while driving service excellence in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Corporate Accounts Leader – Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Corporate Accounts Leader role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their corporate accounts function, recent news, and how they drive customer retention. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing customer accounts and driving service excellence. Highlight specific examples where you've improved account performance or built strong relationships with clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Corporate Accounts Leader – Growth & Retention
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing customer accounts and driving retention. We want to see how your skills align with the role of Senior Corporate Accounts Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a key leadership role, it’s essential to demonstrate your strong leadership and people management abilities. Share examples of how you've successfully led teams or projects in the past, especially in a fast-paced environment like logistics or service operations.
Highlight Your Commercial Awareness:We’re looking for someone who understands customer retention and account performance. Be sure to include any experience you have analysing operational and financial performance data, as well as any initiatives you've led that improved service delivery or customer loyalty.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at EV Cargo
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to corporate accounts. Be ready to discuss how you've used data to drive account performance and customer retention in your previous roles.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with corporate customers. Think about specific instances where your relationship-building skills led to improved customer loyalty or resolved a challenging situation.
✨Demonstrate Leadership Experience
Be ready to talk about your leadership style and how you've managed teams in fast-paced environments. Highlight any experience you have in supporting and developing team members, especially in customer service roles.
✨Problem-Solving Mindset
Think of examples where you've identified trends or risks that impacted account performance. Be prepared to discuss how you approached these challenges and what solutions you implemented to improve service delivery.
