At a Glance
- Tasks: Manage import shipments from booking to delivery in a dynamic logistics environment.
- Company: Join EV Cargo, a leading global supply chain organisation known for logistics innovation.
- Benefits: Enjoy competitive salary, annual leave, discounts, health resources, and excellent pension scheme.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
- Why this job: Be part of a supportive culture that values growth, teamwork, and professional development.
- Qualifications: Experience in freight forwarding or logistics, strong client management skills, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
EV Cargo Southampton, Waterside Place, Southampton, Hampshire, United Kingdom
Job Description
Posted Friday 6 March 2026 at 01:00
Responsibilities
- Self Motivate & keep a high level of morale
- Be prepared to cover the desk between 08:00 & 17:30
- Assist staff training in aspects of day‑to‑day tasks & share knowledge where appropriate
- Ensure flexibility for overtime
Customers
- Handle any minor customer issues/disputes/complaints etc
- Make Team Leader aware of any issues and / or any need for a visit
- Follow check sheet guidelines for new customers to ensure they are implemented correctly
- Attend any customer meetings as necessary
- Identify additional areas / services we can sell to existing customers
- Ensure you are up to date at all times
- Support team with day‑to‑day work during times of sickness / holiday etc
Procedures
- Arrange cargo pre‑shipment with EV Cargo office or origin partner office
- Ensure all relevant notes & eDocs are shown in the job in Cargowise
- Ensure that EV Cargo credit control procedures are adhered to, including IP procedures
- Ensure all jobs are loaded correctly and fully updated, accurately creating jobs for non NVOCC consignments
- Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
- Utilise shipment filters and check reports to ensure you are being as pro‑active as possible
- Ensure daily ETA checks are completed
- Raise non conformances for all non conforming issues
- Ensure clients are chased for documentation
- Ensure invoice is raised to the client at the correct time
- Update action lists for all SCM customers daily if applicable
- Identify procedural inadequacies & offer suggestions for improvements
Transport
- Ensure work is managed to avoid bookings appearing on the not cleared list
- Ensure the daily not cleared list is completed in good time
- Check the unbooked report to ensure delivery bookings have been allocated to all consignments
- Ensure bookings are managed correctly, balancing availability, free time & lead times
Customs
- Ensure all CFSP deadlines are met, both internal & those defined by Customs
- Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
- Ensure all Customs entries are pre‑lodged on time
- Ensure entries are checked in detail following check sheets
- Learn from issues raised by customs audits
- Complete and update the C18 / C285 process
Invoicing
- Raise invoices to EV customers for shipping, clearance and delivery of consignments
- Create any customer specific reports
- Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
- Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team
- Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment
Knowledge
- Strong commercial, financial and transactional knowlegde
- Adequate knowledge of CNS, Destin8, CHIEF, Datafreight &/or Ricardo
- A good understanding of the terms and endorsements of BOL\'s
- Aware of how LIMA works & how SCM operate
- Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1\'s / NCTS
- Understand Incoterms
- Knowledge of Allport transport incl. vehicle & train planning & utilisation
- Understand profiles and rates
- Understanding of sailing schedules including feeder vessel operations
Performance Measurements
- Customer retention / Service Failures / Customs Errors / Non Conformances / Uncleared & Unbooked reports / LIMA Action Lists / Credit Note Report / GP Reports
Rewards & Incentives
- Paid overtime
- Profit related bonus
- Incremental holiday
Possible Career Progression
Import Team Leader
Ocean Freight - Import Coordinator in Southampton employer: EV Cargo
At EV Cargo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Southampton where innovation meets collaboration. Our commitment to employee growth is reflected in our comprehensive benefits package, including competitive salaries, a robust pension scheme, and access to wellness resources, all while fostering a culture of diversity and inclusion that empowers every team member to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Freight - Import Coordinator in Southampton
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Ocean Freight Operator role. Understanding the end-to-end management of import shipments will help you speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding industry. Attend local events or join online forums to connect with others who may have insights or even referrals for the position at EV Cargo.
✨Tip Number 3
Brush up on your knowledge of customs regulations and compliance, particularly in the UK. Being well-versed in these areas will demonstrate your commitment and readiness for the role.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will highlight your ability to thrive in a dynamic logistics environment.
We think you need these skills to ace Ocean Freight - Import Coordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in freight forwarding or logistics. Emphasise your ability to manage import operations and any specific software knowledge, such as Cargowise, even if it's not essential.
Craft a Strong Cover Letter:Write a cover letter that showcases your client service skills and attention to detail. Mention specific examples of how you've successfully managed import shipments or resolved shipment queries in the past.
Highlight Relevant Skills:In your application, clearly outline your organisational and time management capabilities. Discuss how you handle pressure and prioritise workloads, as these are key attributes for the role.
Showcase Team Collaboration:Demonstrate your ability to work collaboratively with colleagues and clients. Provide examples of how you've built trusted relationships through effective communication and teamwork in previous roles.
How to prepare for a job interview at EV Cargo
✨Know Your Freight Basics
Make sure you brush up on your knowledge of ocean freight operations and import processes. Understanding the end-to-end management of shipments will show your potential employer that you're serious about the role.
✨Demonstrate Client Service Skills
Since the role requires strong client service skills, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will highlight your ability to communicate effectively with clients and stakeholders.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this is crucial for the role of an Ocean Freight Operator.
✨Familiarise Yourself with Compliance
Understanding UK customs regulations and compliance is key for this position. Brush up on relevant laws and be prepared to discuss how you would ensure compliance in your role, demonstrating your attention to detail.
