Implementations - Delivery Consultant

Implementation Team Mission: The Implementation Team strives to drive growth and customer retention through effective management, governance and delivery of the Programme of Projects for our internal and external customers. Our goal is to ensure efficient delivery of projects and seamless transition to the Customer Success Team for ongoing release management and support.

Job Purpose: The ‘What’ and ‘How’ we implement projects in the Implementation Team are typically split between varying functions in the team. Delivery Consultants mainly drive the ‘How’ we are delivering implementations to meet customer’s business problems. Customer demands for Implementations are channelled through the Customer Success and Application Support Teams, requests are triaged and if deemed to be an Implementation Project will be funnelled through the Programme in Priority order, as prescribed by the Solutions Delivery Director. The Team and Delivery Manager will assign Delivery Consultants to Projects, once assigned to a Project, the Delivery Consultant typically handles all the phases from Initiation to Closure as required by the Project Manager. During Implementation Projects the Delivery Consultant works alongside the other project stakeholders to implement the required changes. Project Stakeholders are both external as EV Cargo manages Supply Chain for the world’s leading brands, but stakeholders can also be internal from other divisions or colleagues from the Global Customer Solutions Team that are also managing customers supply chain. We are all jointly pursuing a further EV Cargo mission to transform logistics into a sustainable technology industry through tech platforms.

Delivery Consultants use best practice methodologies to deliver the functional and technical requirements of a Project working with the Project Managers, Team and Delivery Managers, Test Analysts and Developers. There can be also stakeholders used on projects that are not in the Implementation Team such as the Technical Team who own the implementation tasks for technical infrastructure activities in a project.

• Guide customers through complex technological journeys, customising and leveraging technological solutions for customers to optimise and automate their solutions for peak efficiency.
• Help provide solutions that solve customer use cases either via Product solutions or bespoke solutions where product solutions are not available, following EV Cargo protocols to elevate Product Enhancement Requests or Customer Identified Issues.
• Build strong, trust‑based relationships with customers to understand and prioritise their requirements.
• Translate business needs into actionable solution designs and manage delivery through to completion.
• Provide internal knowledge transfer to the Customer Success Team post‑implementation to support the ongoing business‑as‑usual model.
• Collaborate with Project Managers to plan, track, and report on progress, issues, and risks, taking accountability for deliverables and flagging deviations early.
• Create detailed functional and technical documentation, including process flows, solution overviews, and data mapping.
• Ensure configuration changes are made efficiently and are deployable across environments via layers and packages, reducing manual effort.
• Contribute to Product development via enhancement requests when working with standard Product functionality.
• Identify, troubleshoot, and resolve issues during project delivery, aiming for long‑term scalable solutions over short‑term fixes.
• Maintain strong customer‑facing and interpersonal skills, building trust and navigating complex conversations with professionalism.
• Demonstrate excellent communication skills, conveying complex ideas to both technical and non‑technical audiences.
• Lead knowledge transfer sessions, client demonstrations, and stakeholder discussions.
• Apply proven ability in business process mapping, documentation, and data analysis to support solution design and delivery.
• Identify and articulate software defects, triage issues during customer testing, and collaborate with developers for resolution.
• Show analytical and solutions‑focused mindset, strong problem‑solving skills, and proactive approach to challenges.
• Stay organised and efficient, managing tasks, timelines, and project communications with precision.
• Balance multiple priorities and stay focused on customer‑driven outcomes.
• Use Microsoft Office Suite.
• Translate business requirements into practical, system‑aligned solutions.
• Maintain high attention to detail, ensuring accuracy and quality in deliverables.
• Demonstrate accountability and ownership throughout the project lifecycle, from initiation to completion.

• Read, understand, and support SQL queries for data extraction and analysis.
• Willingness to contribute to development and support tasks involving other languages and tools such as C#, Python, and business intelligence software.
• Show keen interest in emerging technologies, focusing on data‑driven solutions and modern development practices.
• Demonstrate aptitude for software configuration and/or computational languages (SQL desirable).
• Experience in optimising existing queries and removing technical debt of legacy systems.
• Draw on previous experience in a similar position or project.
• Concise detail of information tailored to the audience, demonstrating strong problem‑solving ability and building strong, effective business relationships.

37.5 hours week. Standard hours 9 am - 5.30pm Monday to Friday with flexible working options available.

Legal & Compliance Note: Job Descriptions are indicative, not exhaustive. Duties may evolve over time based on business needs.