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- Tasks: Deliver top-notch customer service and manage client expectations for business growth.
- Company: Join the dynamic EV Cargo Solutions team, working with renowned brands.
- Benefits: Competitive salary, Monday to Friday shifts, and a supportive team environment.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great opportunity for personal development in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple hauliers across the UK.
Salary: Competitive
Shift: Mon - Fri, 40 hr week
Be the main point of contact with the customer for information sharing and issue resolution. Develop strong working relationships and trust with key contacts. Ensure cost and service compliance to internal and customer processes. Take ownership and responsibility from the initial order through to successful delivery. Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request. Responsible for compilation and distribution of relevant reports and KPI’s.
Key skills and experience required:
- Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Experience of Windows 10 in a business capacity.
- Excellent telephone manner.
- Excellent attention to detail.
Person Specification:
- A team player with the ability to communicate effectively at all levels.
- A methodical and structured approach to problem solving.
- A can do attitude with a flexible approach.
- An approachable and reliable attitude.
- A keen attitude towards self-development.
Customer Service - Senior Customer Service Advisor employer: EV Cargo
Contact Detail:
EV Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Highlight your previous experience and how it aligns with the job description, especially your ability to manage customer expectations and build strong relationships.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. This will demonstrate your commitment to self-development and your keen attitude towards improving your customer service skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Senior Customer Service Advisor.
We think you need these skills to ace Customer Service - Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any specific achievements that show off your excellent customer service skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Customer Service Advisor role. Mention your experience with building strong relationships and how you can contribute to business growth.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a methodical approach, so share specific instances where your structured problem-solving made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at EV Cargo
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of excellent service.
✨Demonstrate Team Spirit
Since this role involves working within a small team, be prepared to share examples of how you've collaborated with others. Highlight your ability to communicate effectively and build strong relationships, as this is key to success in the role.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in a methodical way. The interviewer will want to see that you can take ownership of issues and resolve them efficiently, so have a few stories ready that illustrate your structured approach to problem-solving.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to customer service. Be prepared to talk about how you've tracked and reported on these in previous roles. This will demonstrate your attention to detail and commitment to meeting both internal and customer expectations.
