IT - Technical Analyst in Burton upon Trent

In this role you will be responsible for responding to user queries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross‑functional teams, and providing excellent guidance and support.

Salary £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out‑of‑hours work. This typically applies to one week in every three.

• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Life Assurance
• Health Care Cash Plan

• Manage any incoming IT requests and identify the appropriate priority and action to be undertaken.
• Work with call‑logging and ticketing software.
• Take ownership of cases and bring resolution to customers’ issues.
• Manage user creation and account administration.
• Provide hardware and software support and manage in‑house application support.
• Collaborate closely with the software development team and the operations teams.
• Develop strong working relationships with other departments to assist with the delivery of our service.
• Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
• Have the ability to troubleshoot and approach problem solving in a logical manner.

You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification – both desirable but not essential.

You will have 1st and 2nd line service desk, Windows Server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and Active Directory.

Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with colleagues and customers, and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

You will have the ability to work effectively as part of a team, or on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, we ensure that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

You must have the legal right to live and work in the United Kingdom.