At a Glance
- Tasks: Lead corporate accounts, enhance customer relationships, and drive operational excellence.
- Company: Join EV Cargo, a leading international supply chain partner with a focus on growth.
- Benefits: Competitive salary, annual leave, wellness support, and employee recognition.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a fast-paced logistics environment while developing your leadership skills.
- Qualifications: Experience in customer account management and strong leadership abilities required.
The predicted salary is between 45000 - 50000 € per year.
We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts function. This is a key leadership role responsible for building strong customer relationships, driving service excellence, improving account performance, and ensuring long-term customer retention across a portfolio of corporate accounts. You will act as a senior point of contact for customers, lead customer engagement activity and business reviews, and work collaboratively across the wider business to deliver exceptional customer outcomes. Based between our Burton Superhub and the field, this role offers the opportunity to make a real impact within a fast-paced and customer-focused logistics environment. This is an exciting opportunity to join a growing and ambitious business where customer service, operational excellence, and collaboration are at the heart of everything we do.
THE SALARY £45000-£50000 depending on experience Company Car/Car Allowance Burton upon Trent Superhub with field-based responsibilities.
OFFICE BASED You will be based in our flagship office in Burton (DE14 2SY).
KEY RESPONSIBILITES:
- Lead the day-to-day operational and commercial performance of the Corporate Accounts function
- Build and maintain strong relationships with key corporate customers
- Lead customer business reviews, engagement meetings, and performance discussions
- Drive customer loyalty, retention, and long-term account stability
- Monitor KPI, SLA, operational, and financial performance across accounts
- Identify trends, risks, and opportunities to improve service delivery and account performance
- Support the management and resolution of customer escalations and service concerns
- Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
- Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
- Contribute towards continuous improvement initiatives, customer solutions, and value-added services
- Provide reporting, insight, and recommendations to support business decision-making
WHAT WE ARE LOOKING FOR:
We are looking for a proactive and customer-focused leader with strong commercial awareness and a passion for delivering outstanding service.
Essential Skills & Experience
- Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service-led environment
- Strong leadership and people management skills
- Excellent relationship-building and stakeholder management abilities
- Commercial awareness with an understanding of customer retention, profitability, and account performance
- Experience analysing operational and financial performance data
- Strong problem-solving and decision-making skills
- Excellent communication and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
Desirable
- Experience within pallet networks or logistics operations
- Understanding of KPI, SLA, and customer performance management
- Experience leading customer business reviews and customer engagement activities
- Awareness of account profitability and cost-to-serve measures
- Experience supporting operational improvement or customer retention initiatives
In return we will:
- Support your development journey, help you grow you and offer:
- Competitive salary
- Competitive Annual Leave.
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme
- Excellent Pension Scheme
- Health Care Cash Plan
ABOUT US EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
DIVERSITY AND INCLUSION Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
If you have any queries, please contact: people@palletforce.com
“Let us be your employer of choice”
General Manager - Corporate Accounts in Burton upon Trent employer: EV Cargo
At EV Cargo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Burton Superhub that fosters collaboration and customer excellence. With a strong focus on employee development, competitive salaries, and comprehensive benefits including a health care cash plan and access to a Wellbeing Centre, we empower our team to thrive both personally and professionally. Join us to be part of a diverse and inclusive culture where your contributions are valued and you can make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Corporate Accounts in Burton upon Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent news, and how they operate. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace General Manager - Corporate Accounts in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing customer accounts and driving service excellence. We want to see how your skills align with the role of General Manager - Corporate Accounts!
Showcase Your Leadership Skills:As a key leadership role, it’s important to demonstrate your strong leadership and people management abilities. Share examples of how you've built relationships and led teams to success in previous roles.
Highlight Commercial Awareness:We’re looking for someone with a solid understanding of customer retention and account performance. Be sure to include any relevant experience or insights that showcase your commercial focus and problem-solving skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at EV Cargo.
How to prepare for a job interview at EV Cargo
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of KPIs and SLAs. Brush up on the key metrics relevant to corporate accounts and be ready to discuss how you've used data to drive performance improvements in previous roles.
✨Build Rapport with Examples
Relationship-building is crucial in this role. Prepare specific examples of how you've successfully built and maintained strong customer relationships in the past. Highlight any strategies you used to enhance customer loyalty and retention.
✨Showcase Leadership Skills
This position requires strong leadership abilities. Be prepared to share your experiences in managing teams and driving operational excellence. Discuss how you've motivated your team to achieve targets and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them. This will show your proactive approach and readiness to tackle issues head-on.
