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- Tasks: Join our team to manage air export operations and provide top-notch customer service.
- Company: EV Cargo UK is a leading logistics provider, dedicated to excellence in air freight services.
- Benefits: Enjoy a Monday to Friday schedule, with opportunities for training and development.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in logistics.
- Qualifications: Strong organisational skills and attention to detail are essential; no prior experience required.
- Other info: This role offers a chance to work in a fast-paced environment with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom
Job Description: Air Export Gateway Operations / Air Export Customer Service
Working Hours: Monday to Friday, 09:00 - 17:30
Reporting to: Export Manager
Branch: Heston
Department: Exports
Role & Responsibilities
- Operational Responsibilities:
- Work as part of the LHR Export Gateway team, servicing UK EV branches.
- Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
- Build Unit Load Devices (ULDs) and manage airline equipment effectively.
- Ensure accurate completion of all customs paperwork and shipping documents.
- Maintain compliance with Aviation Security and company security protocols.
- Provide exceptional customer service at all times.
- Ensure all queries are acted upon promptly and escalate issues when necessary.
- Maintain strong relationships with airlines and service providers.
- Organise and arrange services with various suppliers, including airlines.
- Monitor flight capacity and negotiate the best possible rates.
- Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
- Oversee financials for each job, including job costing, invoicing, and daily financial management.
- Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
- Process CASS invoicing and adhere to company financial regulations.
- Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
- Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
- Manage month-end compliance tasks, including closing Export MUCRs.
- Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
- Contribute to cross-training initiatives to provide coverage for team members.
- Continually improve processes and adopt best practices for operational tasks.
- Undertake training as required by company policy.
- Stay updated with industry standards and changes in compliance regulations.
- Ensure all distribution/warehouse matters are executed in line with export procedures.
- Escalate unresolved queries to senior staff.
- Complete any other duties assigned by management to support the efficient operation of the department.
This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.
Air Export Customer Service employer: EV Cargo
Contact Detail:
EV Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Export Customer Service
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Web Cargo and CargoWise. Having hands-on experience or knowledge of these platforms can set you apart during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in the past. This role emphasises exceptional customer service, so showcasing your ability to resolve issues effectively will be beneficial.
✨Tip Number 3
Research the latest trends and regulations in air export operations. Being knowledgeable about current industry standards will show your commitment to staying updated and your readiness to contribute to the team.
✨Tip Number 4
Network with professionals in the air freight and logistics industry. Engaging with others in the field can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Air Export Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air export operations and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the air export industry and your commitment to providing exceptional customer service. Mention specific examples of how you've successfully managed logistics or customer queries in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as organisational abilities, attention to detail, and proficiency with systems like Web Cargo and CargoWise. Make sure to provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this position.
How to prepare for a job interview at EV Cargo
✨Know Your Operations
Familiarise yourself with air export operations, including flight schedules and customs paperwork. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in previous roles. This position requires a commitment to client satisfaction, so demonstrating your ability to handle queries and resolve issues will be crucial.
✨Showcase Teamwork Skills
Highlight your experience working in teams, especially in logistics or export environments. Discuss how you’ve collaborated with different departments to achieve common goals, as teamwork is essential in this role.
✨Be Ready for Compliance Questions
Understand the importance of compliance with customs and aviation security regulations. Be prepared to answer questions about how you would ensure adherence to these standards in your daily tasks.
