Air Export Customer Service

EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom Req #551

18 February 2025

Job Description: Air Export Gateway Operations / Air Export Customer Service

Role: Air Export Gateway Operations
Working Hours: Monday to Friday, 09:00 – 17:30
Reporting to: Export Manager
Branch: Heston
Department: Exports

Role & Responsibilities

Operational Responsibilities:

• Work as part of the LHR Export Gateway team, servicing UK EV branches.
• Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
• Build Unit Load Devices (ULDs) and manage airline equipment effectively.
• Ensure accurate completion of all customs paperwork and shipping documents.
• Maintain compliance with Aviation Security and company security protocols.

Customer Service:

• Provide exceptional customer service at all times.
• Ensure all queries are acted upon promptly and escalate issues when necessary.

Carrier and Service Provider Management:

• Maintain strong relationships with airlines and service providers.
• Organise and arrange services with various suppliers, including airlines.
• Monitor flight capacity and negotiate the best possible rates.
• Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
• Oversee financials for each job, including job costing, invoicing, and daily financial management.
• Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
• Process CASS invoicing and adhere to company financial regulations.

Systems and Compliance:

• Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
• Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
• Manage month-end compliance tasks, including closing Export MUCRs.

Collaboration and Teamwork:

• Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
• Contribute to cross-training initiatives to provide coverage for team members.
• Continually improve processes and adopt best practices for operational tasks.

Training and Development:

• Undertake training as required by company policy.
• Stay updated with industry standards and changes in compliance regulations.

Additional Responsibilities:

• Ensure all distribution/warehouse matters are executed in line with export procedures.
• Escalate unresolved queries to senior staff.
• Complete any other duties assigned by management to support the efficient operation of the department.

This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.

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