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- Tasks: Provide top-notch IT support and troubleshoot tech issues in a professional services environment.
- Company: Join a leading global professional services firm with impressive growth and a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, and exceptional employee benefits.
- Why this job: Be part of a dynamic team that values talent and offers ongoing training and development.
- Qualifications: 3+ years of IT support experience in a legal or professional services setting required.
- Other info: This role requires daily onsite presence; hybrid work is not available.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced IT Support professional to join their London team. This team provides end to end onsite IT support to users and guests in their City of London office.
This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PCs, laptops, mobile devices, printers, networking equipment and supporting AV requirements.
Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role, within a legal or professional services environment. In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.
Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.
Skills and experience required:- A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV in a legal or professional services environment
- Experience in offering face to face / deskside support
- Be able to evidence excellent customer care skills
- Experience in the professional services sector is essential
In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.
White Glove 2nd Line IT Onsite Support employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Glove 2nd Line IT Onsite Support
✨Tip Number 1
Familiarise yourself with the specific technologies and software commonly used in professional services environments. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees of the company, especially those in IT support roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions that focus on customer care and technical troubleshooting. Practising how you would handle specific situations can help you articulate your experience effectively.
✨Tip Number 4
Showcase your soft skills, particularly in communication and teamwork, as these are crucial in a front-facing role. Be ready to discuss examples where you've successfully collaborated with others to resolve issues.
We think you need these skills to ace White Glove 2nd Line IT Onsite Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly in a professional services or legal environment. Emphasise your skills in hardware, software, and AV support, as well as any customer care achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional IT support. Mention specific examples of how you've delivered a 'white glove' service in previous roles and how you can contribute to the company's commitment to excellent customer care.
Highlight Relevant Experience: In your application, clearly outline your 3+ years of experience in technology support. Include details about your face-to-face support roles and any projects you've worked on that demonstrate your ability to troubleshoot and resolve issues effectively.
Show Enthusiasm for Professional Development: Express your eagerness to engage in ongoing training and development opportunities. Mention any relevant certifications or courses you've completed, and how they align with the company's values of fostering internal talent.
How to prepare for a job interview at Eutopia Solutions
✨Showcase Your Customer Care Skills
Since this role emphasises a white glove service, it's crucial to demonstrate your excellent customer care skills. Prepare examples from your past experiences where you went above and beyond to assist users or resolve issues.
✨Familiarise Yourself with Professional Services
Understanding the nuances of working in a professional services environment is key. Research the company and its culture, and be ready to discuss how your experience aligns with their expectations in this sector.
✨Prepare for Technical Questions
Expect to face technical questions related to hardware, software, and AV support. Brush up on common troubleshooting scenarios and be prepared to explain your thought process when resolving issues.
✨Demonstrate Team Collaboration
This role involves working closely with a team. Be ready to share examples of how you've successfully collaborated with colleagues in the past, especially in high-pressure situations or during projects.
