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- Tasks: Provide 2nd line IT support to global employees via phone and online.
- Company: Join a dynamic team in a leading IT service provider.
- Benefits: Enjoy a competitive salary, bonus scheme, and attractive benefits.
- Why this job: Perfect for tech enthusiasts wanting to grow their career in IT support.
- Qualifications: Experience in customer-facing IT support and troubleshooting skills required.
- Other info: Work a condensed week with ongoing professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer care and communication skills are also required in addition to your technical expertise.
The hours of work are 08:00 – 18:00 Wednesday to Saturday and there is a requirement to be onsite 3 days a week in central Manchester. This is an ideal opportunity for someone looking to a condensed working week. My client has a commitment to ongoing professional development and the retention of their internal talent. You will be actively encouraged to learn new skills and supported whilst doing so. This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally. In addition to the salary offered you would qualify for their bonus scheme and a raft of attractive benefits are also offered.
Some key skills / experience required in addition to the above:
- Proven commercial experience working in a similar customer facing IT support function
- Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
- Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
- You will have experience in providing remote access support, this includes providing support for wireless connectivity, VPN, and VDI Services
- Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications
2nd line IT Service Desk Support in Manchester employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line IT Service Desk Support in Manchester
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10, Office 365, and any other applications mentioned in the job description. We want to show them you’re ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since exceptional customer care is key, we suggest role-playing common support scenarios with a friend. This will help you sound confident and clear during the interview.
✨Tip Number 3
Familiarise yourself with ServiceNow or similar tools. If you’ve used any ticketing systems before, be ready to talk about your experience. We want to show them you can log and track issues like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace 2nd line IT Service Desk Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows applications and customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd line IT Service Desk Support role. Share specific examples of your past experiences that relate to the key skills mentioned in the job description.
Show Off Your Communication Skills: Since exceptional customer care is key, make sure your application reflects your communication style. We love clear, concise, and friendly language, so let your personality come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Eutopia Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Office 365, and any other applications mentioned in the job description. Be ready to discuss your troubleshooting techniques and share specific examples of how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since exceptional customer care is a must, think of scenarios where you've gone above and beyond for a user. Prepare to explain how you handle difficult situations and ensure users feel supported and valued.
✨Familiarise Yourself with ITIL Practices
If you have experience with ITIL frameworks, be prepared to discuss it! If not, do a bit of research on ITIL v3 or v4 principles. Understanding these concepts will show that you're serious about your role in IT support.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the company's approach to professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
