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- Tasks: Act as a bridge between IT and Professional Services, ensuring effective collaboration.
- Company: Join one of Northampton's largest employers with over 2000 professionals.
- Benefits: Enjoy hybrid working, 30 days annual leave, and a generous pension scheme.
- Why this job: Be part of a key local organisation impacting over 15,000 users.
- Qualifications: Customer service skills required; IT background not essential but a willingness to learn is.
- Other info: Work-life balance with only 2 days onsite per week.
The predicted salary is between 39000 - 44000 £ per year.
My client, one of the largest employers in Northampton, is looking for an IT Business Partner to join them. Acting as the bridge between the IT function and Professional Services, including HR, Finance and Estates, your primary role would be to ensure effective collaboration, an understanding of each division’s technology needs, and facilitating the adoption of IT solutions.
You may be an experienced IT Business Partner, or we would also welcome applications from professionals with an Account Management or Customer Success background. Exceptional customer care skills are required, and you must be confident in liaising with both technical and non-technical staff and departments.
This is an excellent career opportunity working for a key local organisation which employs over 2000 professionals, providing a service for a unique overall user base in excess of 15,000.
KEY REQUIREMENTS- Proven Customer Service skills – this may have been gained in a similar role or from an Account Management / Customer Success role
- Strong communication, negotiation and problem-solving skills.
- Relationship Management skills, and the ability to form credibility with diverse stakeholders
- You do not have to come from a traditional IT background, but you must have an understanding of IT and be keen to learn
My client is a large-scale organisation that offers a real work/life balance, offering hybrid working with a requirement to be onsite 2 days a week. In addition to this, they also offer some fantastic benefits which include (but are not limited to) an annual leave of 30 days, plus bank holidays, and a generous pension scheme.
IT Business Partner employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Partner
✨Tip Number 1
Familiarise yourself with the specific technology needs of the Professional Services divisions like HR, Finance, and Estates. Understanding their unique challenges will help you demonstrate your ability to bridge the gap between IT and these departments during discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed relationships in previous roles. Be ready to discuss how you’ve resolved conflicts or improved processes through effective communication and collaboration.
✨Tip Number 3
Research the company’s culture and values, especially regarding work/life balance and hybrid working. This will allow you to align your responses with what they value, showing that you’re a good fit for their team.
✨Tip Number 4
Prepare to discuss your understanding of IT concepts, even if you don’t come from a traditional IT background. Highlight your eagerness to learn and adapt, as this will resonate well with the hiring team looking for someone who can grow within the role.
We think you need these skills to ace IT Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or any IT-related roles. Emphasise your communication and relationship management skills, as these are crucial for the IT Business Partner position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the IT Business Partner role and how your background aligns with the key requirements. Mention specific examples of how you've successfully collaborated with diverse stakeholders in previous roles.
Showcase Your Understanding of IT: Even if you don't come from a traditional IT background, demonstrate your understanding of IT concepts and your eagerness to learn. You could mention any relevant courses, certifications, or personal projects that showcase your interest in technology.
Highlight Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities. Describe situations where you've successfully navigated challenges, particularly in customer service or stakeholder management contexts.
How to prepare for a job interview at Eutopia Solutions
✨Understand the Role
Make sure you have a clear understanding of what an IT Business Partner does. Familiarise yourself with the responsibilities, especially how they relate to collaboration between IT and other departments like HR and Finance.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer care skills. Be ready to discuss how you've successfully managed relationships and resolved issues in previous roles.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since you'll be liaising with both technical and non-technical staff, demonstrate your ability to adapt your communication style to suit different audiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges and how you overcame them. This will showcase your negotiation and problem-solving skills, which are crucial for the role.
