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- Tasks: Lead and optimise IT applications, ensuring top-notch support and strategic development.
- Company: A prestigious organisation in Liverpool, known for its commitment to excellence.
- Benefits: Over 40 days leave, exceptional pension contributions, and a great work/life balance.
- Why this job: Shape the future of internal systems while leading a dynamic team.
- Qualifications: Experience in IT support management and strong leadership skills required.
- Other info: Join a culture of continuous improvement with excellent professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an organisation of international repute and one of the largest employers in Liverpool, is looking for an IT Applications Support Manager to join their established IT Services team. This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical applications.
Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long-term strategy and roadmaps while ensuring high-quality day-to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes.
You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development.
Our client offers an excellent work/life balance with ongoing professional development support. In addition to this, you would be offered some exceptional benefits which include a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%.
You will bring:
- Strong experience as an IT Support Manager or Application Support Manager
- Leadership experience across operational environments and project/programme delivery
- Extensive understanding of IT support processes and their impact on configuration, development and training
- Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support
- Experience leading multi-disciplinary teams and developing technology strategies and roadmaps
- Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms
- Knowledge of Identity & Access Management technologies (highly desirable)
- Ability to produce high-quality documentation and manage complex data flows and API integrations
This is an outstanding opportunity for someone who is enthusiastic, analytical and highly organised, with the confidence to act as a trusted authority on system design, delivery and optimisation. If you are passionate about leading high-performing teams and shaping the future of internal systems within a major organisation, we would love to hear from you.
Application Support Manager in Birkenhead employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT systems and challenges they face. This will help you tailor your responses and show that you're genuinely interested in the role and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with IT support processes and how you've led teams in the past. Highlight specific examples that demonstrate your leadership and technical skills, especially with tools like ServiceNow or Microsoft technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and passionate about joining our team.
We think you need these skills to ace Application Support Manager in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your leadership experience and any relevant IT support roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Application Support Manager role. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills: Don’t forget to mention your experience with tools like ServiceNow, SailPoint, and Microsoft technologies. We’re looking for someone who can hit the ground running, so make sure we know about your technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Eutopia Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support functions, especially around tools like Identity Access Management and ITSM. Be ready to discuss how you've used these technologies in past roles and how they can be applied to the position you're interviewing for.
✨Showcase Your Leadership Skills
Since this role involves managing teams, prepare examples that highlight your leadership experience. Think about times when you successfully guided a team through challenges or implemented new strategies. This will show your potential employer that you can foster a culture of continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a service upgrade or resolving a critical application issue. Practise articulating your thought process and decision-making skills, as this will demonstrate your ability to act as a trusted design authority.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's IT strategy or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
