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- Tasks: Drive automation in Service Delivery and enhance IT processes using AI technologies.
- Company: Eutopia Solutions is a global leader in professional services, focused on innovation and development.
- Benefits: Enjoy continuous professional development and the chance to work in a dynamic team environment.
- Why this job: Join a cutting-edge team to shape the future of AI and automation in IT services.
- Qualifications: Experience with virtual agent technology and a background in AI/ML is essential.
- Other info: This is a full-time associate-level position based in Manchester.
The predicted salary is between 28800 - 48000 £ per year.
1 week ago Be among the first 25 applicants
This range is provided by Eutopia Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Eutopia Solutions
Principal Technology Recruitment Consultant at Eutopia Solutions
This is an ideal opportunity for an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery.
Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will affect future processes and efficiencies by analysing, implementing, and optimising automation, chat bot, Artificial Intelligence (AI) and other modern solutions.
Some of your responsibilities and tasks would include (but are not limited to):
- Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment
- Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine learning within the ITSM ecosystem
- Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery
- Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience
- Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the accuracy of responses upheld
Please note that they are looking to someone with solid AI experience, balanced with some automation. The AI expertise is key here.
Key skills and experience required:
- Experience with Virtual agent technology and creating complex prompts
- Experience working with wider AI/ML professionals on new AI Agent/RPA development
- Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms
- Experience documenting processes and technical requirements
- A certification in ITIL, AI technologies, or related fields
Apply now for immediate consideration!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Professional Services and IT Services and IT Consulting
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AI & Automation Engineer employer: Eutopia Solutions
Contact Detail:
Eutopia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Automation Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation technologies. Being well-versed in virtual agent technology and understanding how to create complex prompts will give you a significant edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the AI and automation field, especially those who work with ServiceNow, Talkdesk, or Genesys. Engaging with industry experts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with process mapping and workflow improvements. Be ready to share specific examples of how you've identified opportunities for automation and the impact it had on service delivery.
✨Tip Number 4
Consider obtaining relevant certifications in ITIL or AI technologies if you haven't already. This not only enhances your qualifications but also demonstrates your commitment to professional development in the field.
We think you need these skills to ace AI & Automation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with virtual agent technology and AI/ML projects. Use specific examples that demonstrate your skills in automation and process optimisation relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience in AI technologies and collaboration with cross-functional teams.
Showcase Relevant Projects: If you have worked on any projects involving AI agents or automation, describe them in detail. Highlight your role, the technologies used, and the impact of these projects on service delivery or operational efficiency.
Highlight Certifications: Include any relevant certifications, such as ITIL or AI technologies, prominently in your application. This will help demonstrate your commitment to professional development and your expertise in the field.
How to prepare for a job interview at Eutopia Solutions
✨Showcase Your AI Expertise
Make sure to highlight your experience with AI technologies, especially in relation to virtual agent technology. Be prepared to discuss specific projects where you've implemented AI solutions and the impact they had on efficiency.
✨Demonstrate Process Mapping Skills
Since the role involves process mapping workflows, be ready to explain your approach to this task. Bring examples of how you've enhanced ITSM processes in previous roles, focusing on incident, problem, and change management.
✨Collaborate Effectively
Eutopia Solutions values collaboration across teams. Prepare to discuss how you've worked with cross-functional teams in the past, particularly in developing and deploying AI agents. Highlight any successful outcomes from these collaborations.
✨Prepare for Technical Questions
Expect technical questions related to AI and automation. Brush up on your knowledge of AI/ML concepts, as well as any relevant tools or platforms like ServiceNow, talkdesk, or Genesys. Being able to articulate your technical skills will set you apart.
