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- Tasks: Provide day-to-day IT support and troubleshoot various tech issues for users.
- Company: Join a global professional services firm with a strong reputation.
- Benefits: Enjoy career progression, training opportunities, and a supportive work environment.
- Why this job: Enhance your IT skills while making a real difference in a dynamic team.
- Qualifications: 1 year of IT support experience and strong communication skills required.
- Other info: Work onsite Monday to Friday, 9:00am – 5:00pm.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a Global Professional Services firm looking for an onsite IT Support professional to join their Manchester office. You will be providing day to day support on a range of IT issues to onsite users. You will be assisting end users with support on a number of applications and setting up, configuring and troubleshooting desktop, printer and mobile devices, in addition to performing regular routine maintenance.
You will also have the opportunity of working on projects with the wider Technology Teams. The Manchester site is one of a Global network of offices and our client is acknowledged as one of the largest in their sector. This is a front facing role and so in addition to experience in end user IT Support in a commercial environment, excellent customer and communication skills are vital.
The vacancy has arisen due to internal progression, and our client actively encourages upskilling, training and continuous professional development. This is an ideal opportunity for someone looking to enhance their career in a supportive environment where career progression is encouraged. There is a requirement to be onsite Monday to Friday 9:00am – 5:00 pm.
Skills and experience required:- A minimum of 1 year IT Support experience in a commercial environment offering end user support
- Proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel and Outlook)
- Proven knowledge of standard hardware components and peripherals
- Experience in supporting mobile devices (i.e. iPhone, iPad, Android devices) in a corporate environment
Apply now for immediate consideration.
Onsite IT Support (1st Line) in Manchester employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support (1st Line) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you’d troubleshoot issues with desktop setups or mobile devices. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical problems. Remember, it’s not just about fixing issues but also about helping users understand solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Onsite IT Support (1st Line) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit us. Keep it friendly and professional, and make sure to mention your customer service skills since they’re super important for this position.
Show Off Your Technical Skills: Be specific about the software and hardware you’ve worked with. Mention your proficiency in Windows OS and Microsoft Office 365, as well as any experience with mobile devices. We love seeing candidates who know their stuff!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance at being considered. Plus, it’s super easy!
How to prepare for a job interview at Eutopia Solutions ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft Office 365. Be ready to discuss how you've supported users with these tools in the past, as well as any troubleshooting you've done with hardware and mobile devices.
✨Show Off Your Customer Service Skills
Since this is a front-facing role, practice how you communicate with users. Think of examples where you've successfully resolved issues while keeping the user calm and satisfied. Good communication can set you apart!
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through common issues you’ve faced and how you resolved them. This will show your problem-solving skills and experience.
✨Express Your Desire for Growth
The company values continuous professional development, so be sure to mention your eagerness to learn and grow within the role. Share any relevant training or certifications you’re interested in pursuing to enhance your skills.