At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a leading Law Firm.
- Company: Join a prestigious Law Firm in the heart of Manchester.
- Benefits: Competitive day rate, flexible shift pattern, and a supportive team environment.
- Other info: Onsite role with opportunities to grow your skills in a global team.
- Why this job: Make a real difference by ensuring user satisfaction in a dynamic legal setting.
- Qualifications: Experience in IT support within a professional services environment is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are working with an eminent Law Firm looking to engage someone to join their Manchester based Team. Ideally, we are looking for someone that has IT support experience within a similar Law Firm environment but experience of working within another professional services environment may be considered. They offer a "first call resolution" where possible and there is a real focus on providing a comprehensive quality service to ensure user satisfaction. You would be joining their support team on an interim basis, adopting a shift pattern of 08:00 to 18:00 Wednesday to Saturday. This condensed working week requirement is accounted for in the day rate offered. This is an onsite requirement in central Manchester.
Duties would include:
- Providing remote first- and second-line support - applications and systems include O365, Windows 10, Adobe Acrobat, iManage, Litera Change Pro, Intapp Time (DTE) and others.
- Handling escalations from Technology teams across other geographical locations and logging, tracking and managing support requests using ServiceNow.
- Providing remote access support, including VPN, VDI, and wireless connectivity.
- Supporting mobile collaboration tools, including BlackBerry Work apps.
- Troubleshooting and supporting end-user hardware, including desktops, laptops, printers, smartphones, multi-function devices, and Cisco phones.
Essential skills/experience:
- Experience in offering technical support within a Legal/Law or similar formal professional services environment.
- Strong troubleshooting and problem-solving skills.
- Confident in communicating with users at all levels and able to evidence excellent customer care skills.
Apply now for immediate consideration.
2nd line Service Desk Analyst - Law Firm in Manchester employer: Eutopia Solutions ltd
Join a prestigious Law Firm in Manchester as a 2nd line Service Desk Analyst, where you will be part of a dedicated team focused on delivering exceptional IT support. The firm values employee growth and offers a supportive work culture that prioritises user satisfaction and first-call resolution. With a unique condensed working week, you can enjoy a better work-life balance while contributing to a global team in a vibrant city centre location.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line Service Desk Analyst - Law Firm in Manchester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Eutopia Solutions ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 2nd line Service Desk Analyst - Law Firm in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Eutopia Solutions ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Eutopia Solutions ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Eutopia Solutions ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Eutopia Solutions ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Eutopia Solutions ltd.
