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- Tasks: Act as a bridge between IT and various departments, ensuring tech needs are met.
- Company: Join one of Northampton's largest employers with over 2000 professionals.
- Benefits: Enjoy hybrid working, 30 days annual leave, and a generous pension scheme.
- Why this job: Be part of a key organisation impacting over 15,000 users while developing your career.
- Qualifications: Customer service skills required; IT background not essential but a willingness to learn is crucial.
- Other info: Work-life balance is a priority, with only 2 days required onsite.
The predicted salary is between 39000 - 44000 £ per year.
My client, one of the largest employers in Northampton, is looking for an IT Business Partner to join them. Acting as the bridge between the IT function and Professional Services, including HR, Finance and Estates, your primary role would be to ensure effective collaboration, an understanding of each division's technology needs, and facilitating the adoption of IT solutions.
You may be an experienced IT Business Partner, or we would also welcome applications from professionals with an Account Management or Customer Success background. Exceptional customer care skills are required, and you must be confident in liaising with both technical and non-technical staff and departments. This is an excellent career opportunity working for a key local organisation which employs over 2000 professionals, providing a service for a unique overall user base in excess of 15,000.
KEY REQUIREMENTS- Proven Customer Service skills - this may have been gained in a similar role or from an Account Management/Customer Success role
- Strong communication, negotiation and problem-solving skills
- Relationship Management skills, and the ability to form credibility with diverse stakeholders
- You do not have to come from a traditional IT background, but you must have an understanding of IT and be keen to learn
My client is a large-scale organisation that offers a real work/life balance, offering hybrid working with a requirement to be onsite 2 days a week. In addition to this, they also offer some fantastic benefits which include (but are not limited to) an annual leave of 30 days, plus bank holidays, and a generous pension scheme.
IT Business Partner employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Partner
✨Tip Number 1
Familiarise yourself with the specific technology needs of the Professional Services sectors like HR, Finance, and Estates. Understanding their unique challenges will help you demonstrate your ability to bridge the gap between IT and these departments during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed relationships with diverse stakeholders. This will showcase your ability to form credibility and trust, which is crucial for the IT Business Partner role.
✨Tip Number 3
Brush up on your communication and negotiation skills. Practice articulating complex IT concepts in simple terms, as you'll need to liaise with both technical and non-technical staff effectively.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Being able to align your personal values with theirs can give you an edge in interviews, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace IT Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in IT, Account Management, or Customer Success. Use specific examples to demonstrate how you've successfully managed relationships with diverse stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the IT Business Partner role and how your background aligns with the key requirements. Emphasise your communication and problem-solving skills, and express your eagerness to learn more about IT.
Showcase Your Understanding of IT: Even if you don't come from a traditional IT background, it's important to convey your understanding of IT concepts. Mention any relevant courses, certifications, or self-study that demonstrate your commitment to learning about technology.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in customer care and relationship management. Be ready to provide examples of how you've successfully collaborated with both technical and non-technical teams.
How to prepare for a job interview at Eutopia Solutions ltd
✨Understand the Role
Make sure you have a clear understanding of what an IT Business Partner does. Familiarise yourself with the key responsibilities, especially how to bridge the gap between IT and other departments like HR and Finance.
✨Showcase Your Customer Service Skills
Since exceptional customer care skills are crucial for this role, prepare examples from your past experiences that demonstrate your ability to manage relationships and provide excellent service.
✨Prepare for Technical and Non-Technical Discussions
You’ll need to communicate effectively with both technical and non-technical staff. Brush up on basic IT concepts and be ready to explain them in simple terms to those who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or facilitated collaboration between teams. Highlight your negotiation skills and how you can bring diverse stakeholders together.
