Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT Customer Services Team to drive automation and enhance service delivery.
- Company: A global leader offering continuous professional development in AI and automation.
- Benefits: Enjoy hybrid working, professional growth opportunities, and a collaborative environment.
- Why this job: Make an impact by optimising processes with cutting-edge AI technologies and improving user experiences.
- Qualifications: Experience in virtual agent technology and AI/ML collaboration is essential.
- Other info: Immediate consideration for applicants with solid AI expertise.
The predicted salary is between 36000 - 60000 £ per year.
This is an ideal opportunity for an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery.
Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will affect future processes and efficiencies by analysing, implementing, and optimising automation, chat bot, Artificial Intelligence (AI) and other modern solutions.
Some of your responsibilities and tasks would include (but are not limited to):
- Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment
- Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine learning within the ITSM ecosystem
- Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery
- Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience
- Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the accuracy of responses upheld
Please note that they are looking for someone with solid AI experience, balanced with some automation. The AI expertise is key here.
Key skills and experience required:
- Experience with Virtual agent technology and creating complex prompts
- Experience working with wider AI/ML professionals on new AI Agent/RPA development
- Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms
- Experience documenting processes and technical requirements
- A certification in ITIL, AI technologies, or related fields
Apply now for immediate consideration!
AI & Automation Engineer employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Automation Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation technologies. Being well-versed in virtual agent technology and understanding how to implement AI solutions will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the AI and automation field. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past projects where you've successfully implemented AI or automation solutions. Be ready to discuss how these experiences can translate to the role at StudySmarter.
✨Tip Number 4
Research StudySmarter's current AI initiatives and think about how you can contribute. Tailoring your approach to align with our goals will demonstrate your genuine interest in the position and the company.
We think you need these skills to ace AI & Automation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with virtual agent technology and AI/ML projects. Use specific examples that demonstrate your ability to automate processes and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in process mapping and collaboration with cross-functional teams.
Showcase Relevant Projects: If you have worked on any relevant projects involving AI technologies or automation, be sure to include these in your application. Detail your role and the impact of your contributions.
Highlight Continuous Learning: Since the company values professional development, mention any certifications or courses you have completed related to AI, automation, or ITIL. This shows your commitment to growth in the field.
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your AI Expertise
Make sure to highlight your experience with virtual agent technology and any projects you've worked on involving AI. Be prepared to discuss specific examples of how you've implemented AI solutions in previous roles.
✨Understand Automation Processes
Familiarise yourself with end-to-end automation processes, especially in IT Service Management. Be ready to explain how you can identify opportunities for automation and improve existing workflows.
✨Collaborate Effectively
Since the role involves working with cross-functional teams, demonstrate your ability to collaborate. Share examples of past teamwork experiences, particularly in developing AI agents or improving service delivery.
✨Prepare for Technical Questions
Expect technical questions related to AI technologies and automation tools. Brush up on your knowledge of platforms like ServiceNow, talkdesk, or Genesys, and be ready to discuss how you've used them in your work.
