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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users and guests.
- Company: Join a leading Global Professional Services organisation with impressive growth.
- Benefits: Enjoy a competitive salary, bonus scheme, and exceptional employee benefits.
- Why this job: Be part of a dynamic team delivering a white glove service in a vibrant office.
- Qualifications: 3+ years in IT support, preferably in legal or professional services.
- Other info: This role requires daily onsite presence, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office.
This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PCs, laptops, mobile devices, printers, networking equipment and supporting AV requirements.
Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role. In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.
Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.
Skills and experience required:- A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV
- Experience in offering face to face / deskside support
- Applicants with experience having worked in the legal sector would be preferred, if not experience in the professional services sector is essential
In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff.
Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.
2nd Line IT Support / White Glove Service employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support / White Glove Service
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Make sure you can confidently discuss your experience with hardware, software, applications, and AV support during any conversations or interviews.
✨Tip Number 2
Highlight your face-to-face support experience. Since this role involves direct interaction with users and guests, be prepared to share examples of how you've successfully resolved issues in person and provided a high level of customer service.
✨Tip Number 3
If you have experience in the legal or professional services sector, make sure to emphasise this in your discussions. Understanding the unique needs of these environments can set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Be ready to discuss any relevant training or certifications you've pursued, as well as your enthusiasm for learning new technologies and skills that will benefit the team.
We think you need these skills to ace 2nd Line IT Support / White Glove Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in hardware, software, and AV systems. Emphasise any face-to-face support roles you've held, especially in professional services or the legal sector.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with white glove service and how you can contribute to their commitment to exceptional user support.
Showcase Relevant Skills: Clearly outline your technical skills related to troubleshooting, setting up, and configuring various devices. Include specific examples of past projects or challenges you've successfully managed.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and AV support. Highlight specific examples where you've successfully troubleshot issues or set up equipment, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since this role involves providing a 'white glove' service, it's crucial to showcase your customer service skills. Share instances where you've gone above and beyond to assist users, ensuring they had a positive experience.
✨Familiarise Yourself with the Company
Research the company’s values and recent achievements, especially their growth in revenue. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult users or managing multiple requests at once. Practising your responses to these scenarios can help you articulate your problem-solving abilities effectively.
