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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users and guests.
- Company: Join a leading Global Professional Services firm with impressive growth and a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, and exceptional employee benefits.
- Why this job: Be part of a dynamic team delivering a white glove service in a professional environment.
- Qualifications: 3+ years in IT support, preferably in legal or professional services sectors.
- Other info: This role requires daily onsite presence; hybrid work is not available.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office.
This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PCs, laptops, mobile devices, printers, networking equipment and supporting AV requirements.
Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role. In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.
Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.
Skills and experience required:
- A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV
- Experience in offering face to face / deskside support
- Applicants with experience having worked in the legal sector would be preferred, if not experience in the professional services sector is essential
In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support / White Glove Service
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Make sure you can confidently discuss your experience with hardware, software, applications, and AV support during any conversations or interviews.
✨Tip Number 2
Highlight your face-to-face support experience. Since this role involves direct interaction with users and guests, be prepared to share examples of how you've successfully resolved issues in person and provided a high level of customer service.
✨Tip Number 3
If you have experience in the legal or professional services sector, make sure to emphasise this in discussions. Understanding the unique needs of these environments can set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Be ready to discuss any relevant training or certifications you've pursued, as this aligns with the company's values of fostering internal talent and growth.
We think you need these skills to ace 2nd Line IT Support / White Glove Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line IT Support, particularly any roles where you've provided face-to-face or deskside support. Emphasise your skills in troubleshooting hardware, software, and AV systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in the professional services sector and how it aligns with their white glove service approach. Be specific about your achievements in previous roles.
Showcase Relevant Skills: When detailing your experience, focus on specific technologies and tools you’ve worked with. Highlight your ability to set up, configure, and install software on various devices, as well as your experience with networking equipment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and AV support. Bring examples of past troubleshooting scenarios you've handled, especially in a professional services environment.
✨Demonstrate Customer Service Excellence
Since this role emphasises a white glove service, highlight your ability to provide exceptional customer service. Share specific instances where you went above and beyond to assist users or guests.
✨Familiarise Yourself with the Company
Research the company’s values and recent achievements, particularly their growth in revenue. This will help you align your answers with their goals and demonstrate your genuine interest in the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Practice articulating your thought process when faced with technical issues, as this will showcase your analytical abilities.
