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- Tasks: Provide 2nd line IT support to global employees via phone and online.
- Company: Join a leading company with a strong global presence and impressive revenue growth.
- Benefits: Enjoy hybrid working, a bonus scheme, and ongoing professional development opportunities.
- Why this job: Perfect for ambitious individuals looking to grow their IT career in a supportive environment.
- Qualifications: Experience in customer-facing IT support and troubleshooting skills required.
- Other info: Work hours are 3-11pm, with 2 days onsite in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer care and communication skills are also required in addition to your technical expertise.
My client is a leader in their field with an operation that spans Europe, the Middle East, Asia and the US. They have been able to boast an increase of over 20% in their recently announced annual Global revenue. The hours of work are 3-11pm Monday to Friday and there is a requirement to be onsite 2 days a week in central Manchester.
My client has a commitment to ongoing professional development and the retention of their internal talent. You will be actively encouraged to learn new skills and supported whilst doing so. This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally. In addition to the salary offered you would qualify for their bonus scheme and a raft of attractive benefits are also offered.
Some key skills/experience required in addition to the above:
- Proven commercial experience working in a similar customer facing IT support function
- Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
- Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
- You will have experience in providing remote access support, this includes providing support for wireless connectivity, VPN, and VDI Services
- Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps
- Experience of having worked in an ITIL v3 or v4 Framework environment - ITIL Certification would be highly valued, as would Microsoft Certifications
Apply NOW for immediate consideration.
2nd line IT Service Desk Support employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line IT Service Desk Support
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Windows 10, Office 365, and Adobe. Even if you haven't used them extensively, having a basic understanding will help you speak confidently about your experience during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly with MS Word, Excel, and PowerPoint. Consider preparing some examples of past issues you've resolved to demonstrate your problem-solving abilities when discussing your experience.
✨Tip Number 3
If you have experience with Service Management Toolsets like ServiceNow, be ready to discuss how you've used these tools in previous roles. If not, do a bit of research on their functionalities to show your willingness to learn.
✨Tip Number 4
Highlight any experience you have with ITIL frameworks, as this is highly valued for the role. If you have an ITIL certification, make sure to mention it, and if not, consider mentioning your understanding of ITIL principles and how they apply to service desk support.
We think you need these skills to ace 2nd line IT Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows applications and customer service. Use specific examples to demonstrate your troubleshooting skills and familiarity with tools like ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in providing remote access support and any relevant certifications, such as ITIL or Microsoft certifications, to stand out.
Showcase Communication Skills: Since exceptional customer care is crucial for this role, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully resolved issues for users in previous roles.
Highlight Continuous Learning: Mention your commitment to professional development and learning new skills. This aligns with the company's values and shows that you are eager to grow within the organisation.
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows applications, especially MS Word, Excel, and PowerPoint. Highlight any troubleshooting scenarios you've successfully navigated in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Customer Care
Since exceptional customer care is crucial for this position, think of examples where you provided outstanding support. Be ready to explain how you handled difficult situations or resolved conflicts with users, showcasing your communication skills.
✨Familiarise Yourself with Service Management Tools
If you have experience with ServiceNow or similar tools, make sure to mention it. If not, do a bit of research on how these tools work and be ready to discuss how you would approach logging and tracking support issues effectively.
✨Demonstrate Your Willingness to Learn
The company values ongoing professional development, so express your eagerness to learn new applications and skills. Share any relevant experiences where you took the initiative to expand your knowledge or adapt to new technologies.
