At a Glance
- Tasks: Coordinate technical investigations and enhance satellite connectivity performance.
- Company: Join Eutelsat, a leader in global satellite communications.
- Benefits: Flexible schedules, hybrid work options, and commitment to well-being.
- Other info: Dynamic, diverse team with opportunities for growth and travel.
- Why this job: Pioneer space technology and make a real difference in global connectivity.
- Qualifications: Knowledge of IP, LTE, and satellite communications; strong communication skills.
The predicted salary is between 34650 - 42350 £ per year.
Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.
With Eutelsat You'll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Why Eutelsat?
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
- Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space.
- Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.
Who You Are:
- You have general knowledge of IP, LTE and satellite communications.
- You're ready to roll up your sleeves and learn how the satellite system and managed platform work in its details.
- You're a self-learner, ask questions and enjoy challenges.
- You feel comfortable with technical discussions in the presence of skilled customers.
- You know how to get traction, gain consensus, and communicate effectively.
- You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.
What You’ll Do:
- Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
- Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
- Proactive analysis of system and service performances, to identify anomalies which lead to poor performance.
- Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
- Focus on analyzing and mitigating early life service failures to improve customer experience.
- Ensure fluid communication with the various cross-functional teams on technical investigations and developments.
- Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
- Keep automation at the forefront of all activities.
What it Takes:
- Resilience and multitasking capabilities.
- MS or equal in Telecommunications or similar.
- 2/3 years in operational domain and experience in service support will be a strong plus.
- Excellent verbal and written communication skills.
What We’d Love:
- Experience with radio link layer.
- Knowledge of Network Monitoring System (e.g. Dataminer, Grafana, Nagios) is a strong plus.
Where You'll Be:
Turin (IT) or London (UK) or Dubai (UAE). This role includes on-call rotation and travelling mainly in EU.
Service Support Engineer in London employer: Eutelsat
Eutelsat is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. As a Flight Dynamics Engineer, you'll benefit from flexible hybrid/remote work options, robust professional development opportunities, and the chance to be part of a diverse team dedicated to supporting critical space missions around the clock.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Eutelsat and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Eutelsat.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Support Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Eutelsat.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Eutelsat.
How to prepare for a job interview at Eutelsat
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
