At a Glance
- Tasks: Lead operations for satellite-based WiFi in underserved areas, making a real impact.
- Company: Join Eutelsat, a pioneer in global satellite connectivity and technology.
- Benefits: Flexible work options, commitment to diversity, and a focus on sustainability.
- Other info: Dynamic team culture with opportunities for growth and collaboration across diverse backgrounds.
- Why this job: Be part of a mission to bridge the digital divide in Africa.
- Qualifications: 5+ years in operations, experience with rural deployments, and bilingual in French and English.
The predicted salary is between 60000 - 75000 £ per year.
Be part of a new era in communications, transforming connectivity with Eutelsat – the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world.
With Eutelsat You'll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Why Eutelsat?
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
- Ways of Working That Drive Us: As 'One Team,' we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy.
- Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.
Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.
Job Overview
We are looking for a skilled and field-oriented Operations Manager – KWiFi to play a critical role in delivering off-grid, satellite-based WiFi connectivity across rural and underserved areas in Africa. In this position, you will work closely with the Program Director, Project Manager, local distributors, and technical partners to ensure the successful execution of large-scale deployment operations.
This is a unique opportunity to contribute directly to a high-impact digital inclusion program and make a tangible difference in bridging the connectivity gap.
Who You Are:
- Execution-focused and field-oriented, with a strong ability to turn plans into results in complex environments
- Experienced in coordinating and motivating diverse teams and partners across multiple countries and cultural contexts
- Comfortable working under pressure and managing parallel operations in remote locations
- Detail-oriented and quality-driven, with a commitment to operational excellence and continuous improvement
- A strong communicator, able to build alignment across technical, commercial, and operational stakeholders
What You'll Do:
- Coordinate day-to-day rollout operations with local distributors, installers, and logistics partners
- Oversee the preparation, delivery, and quality control of satellite terminals, solar kits, and WiFi equipment
- Ensure compliance with installation standards and deployment protocols across multiple countries
- Act as the primary operational contact for field distributors, supporting performance and activation targets
- Translate deployment roadmaps into clear operational execution plans in collaboration with the Project Manager
- Collaborate with partners (e.g., EDF, Orange, solar providers) to manage field deployment and resolve issues
- Contribute to and implement escalation procedures (L1–L3) across operations
- Monitor service quality through tools such as BIP and Indio
- Identify operational risks and propose mitigation strategies
- Improve processes and workflows to enhance efficiency, scalability, and reliability
- Coordinate with the Supply Chain Manager on logistics, delivery planning, and stock management
- Support training and onboarding of installation partners and local technicians
What You'll Need:
- 5+ years of experience in operations, field deployment, or service delivery (ideally in telecom, connectivity, or infrastructure)
- Experience managing rural or off-grid deployments involving hardware (connectivity, solar, or energy systems)
- Strong understanding of operational challenges in Sub‐Saharan Africa
- Proven problem‐solving skills and ability to drive process improvements
- Fluency in French and English; additional African languages are a plus
- Engineering or technical background preferred, with a hands‐on mindset
Where You'll Work: London, UK.
Operations Manager – KWiFi Program in London employer: Eutelsat
Eutelsat is an exceptional employer, offering a unique opportunity to work at the forefront of satellite communications while making a meaningful impact on digital inclusion in underserved areas. With a strong commitment to diversity and inclusion, flexible working arrangements, and a culture that prioritises collaboration and sustainability, employees are empowered to grow their skills in a supportive environment. Join us in London and be part of a global team dedicated to transforming connectivity and bridging the digital divide.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – KWiFi Program in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past experiences and how they relate to the role. Use specific examples to demonstrate your problem-solving abilities and operational excellence.
✨Tip Number 3
Research the company inside out! Understand Eutelsat's mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us in bridging the connectivity gap across Africa.
We think you need these skills to ace Operations Manager – KWiFi Program in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for satellite communications shine through! We want to see how excited you are about bridging the connectivity gap and making a difference in underserved areas.
Tailor Your Experience:Make sure to highlight your relevant experience in operations and field deployment. We’re looking for someone who can turn plans into results, so share specific examples that demonstrate your skills in managing diverse teams and overcoming challenges.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Operations Manager role. Remember, we want to understand your journey and how it aligns with our mission!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Eutelsat
✨Know Your Stuff
Make sure you understand the ins and outs of satellite communications and the specific challenges faced in rural deployments. Brush up on Eutelsat's mission and values, especially their commitment to diversity and sustainability, as this will show your alignment with their goals.
✨Showcase Your Experience
Prepare to discuss your past experiences in operations management, particularly in field deployment or service delivery. Be ready to share specific examples of how you've successfully coordinated teams across different cultures and managed complex projects under pressure.
✨Ask Smart Questions
Come prepared with insightful questions about the KWiFi Program and Eutelsat’s future plans. This not only shows your interest but also your strategic thinking. Ask about their approach to overcoming operational challenges in Sub-Saharan Africa or how they ensure quality control in remote locations.
✨Demonstrate Your Communication Skills
As a strong communicator, be ready to explain how you build alignment among diverse stakeholders. Practice articulating your thoughts clearly and concisely, as effective communication is key in this role. Highlight any experience you have in training or onboarding partners, as this will be relevant.
