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- Tasks: Lead and manage User Terminal Operations for global satellite connectivity.
- Company: Join Eutelsat, a pioneer in satellite communications and global connectivity.
- Benefits: Flexible schedules, hybrid work options, and a commitment to well-being.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a transformative team shaping the future of connectivity.
- Qualifications: 5+ years in technical operations with strong leadership and analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.
Overview
Senior Manager – UT Operations will lead and manage Eutelsat’s User Terminal (UT) Operations team, ensuring the operational excellence of terminal deployment, in-life support, performance monitoring, and ongoing lifecycle management. You will be accountable for delivering operational targets, optimising processes, and maintaining high service quality across UT field and network operations. The position will report to the VP, Technical Operations & Solution Engineering and will work closely with Engineering, Network Operations, Product, and Customer Support teams to ensure seamless execution of operational activities across the UT domain.
What You’ll Do
- Operational Leadership: Lead and direct the day-to-day UT Operations team, setting clear objectives and performance standards to ensure operational goals are met.
- Service Delivery & Quality: Oversee all operational aspects of user terminal deployments, activations, testing, and in-life support to ensure high availability and service reliability.
- Performance Monitoring: Establish and track operational KPIs such as terminal readiness, uptime, incident response time, and resolution effectiveness; prepare regular performance reports for senior leadership.
- Escalation Management: Act as the primary operational escalation point, coordinating cross-functional responses for complex technical or service issues affecting terminal operations.
- Process & SOP Development: Define, implement, and continuously improve operational procedures, standards, and documentation to enhance efficiency and quality of service delivery.
- Cross-Functional Collaboration: Partner with Engineering, Product, Network Operations, and Customer Success teams to align operational processes with technical roadmaps and customer expectations.
- Risk & Compliance: Identify operational risks, implement mitigation strategies, and ensure compliance with internal policies and external regulatory or service-level requirements.
- Stakeholder Communication: Communicate operational status, risks, and improvement plans clearly and effectively to senior stakeholders, ensuring alignment across teams.
- Team Development: Mentor and develop team members, fostering a culture of accountability, excellence, and continuous learning.
What You’ll Need
- Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or related field.
- Proven experience (5+ years) managing technical operations teams in satellite, telecom or related industries.
- Strong understanding of user terminal technologies and lifecycle operations.
- Demonstrated operational leadership and team-management skills, very developed sense of urgency.
- Excellent analytical, communication, and stakeholder engagement skills.
- Skilled at performance measurement, KPI reporting, and process optimisation.
- Fluent in English (additional languages an advantage).
Where You’ll Be
London, UK or Virginia, US. The role requires occasional travelling and on-call rota.
Why Eutelsat
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
- Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
- Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.
Director, User Terminals Operations in London employer: Eutelsat
Contact Detail:
Eutelsat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminals Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to user terminal operations. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience in managing technical operations and how you’ve driven performance improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Eutelsat and contributing to their mission of transforming connectivity.
We think you need these skills to ace Director, User Terminals Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, User Terminals Operations. Highlight your experience in managing technical operations teams and any relevant achievements in satellite or telecom industries. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming connectivity and how your leadership style can drive operational excellence. We love seeing genuine enthusiasm for what we do at Eutelsat.
Showcase Your Analytical Skills: Since performance monitoring and KPI reporting are key parts of the role, make sure to include examples of how you've successfully tracked and improved operational metrics in your previous roles. We’re all about data-driven decisions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Eutelsat!
How to prepare for a job interview at Eutelsat
✨Know Your Stuff
Make sure you brush up on your knowledge of user terminal technologies and lifecycle operations. Familiarise yourself with Eutelsat's services and how they integrate GEO-LEO satellite communications. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical operations teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to set clear objectives and performance standards, as this is crucial for the Director role.
✨Be Ready for Cross-Functional Questions
Since the role involves collaboration with various teams, be prepared to discuss how you've worked with engineering, product, and customer support teams in previous roles. Share examples of how you’ve coordinated efforts to achieve operational excellence.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to user terminal operations. Be ready to discuss how you've established and tracked KPIs in your past roles, and how you used this data to drive improvements in service delivery and operational efficiency.